can't make calls or receive them

[natalie_0000]

For a few days now I haven't been able to make calls or receive them, however I know other people on O2 and they don't seem to have any problems. Have been trying to find out where I can get this issue sorted, but can't call O2 customer service to get this issue sorted due to not being able to make calls. I would like to know if it's an issue with my phone or a network problem. Would someone be able to help me out or point me in the right direction to getting this issue sorted. I was hoping to speak to an advisor on the online chat that you used to have but haven't been able to find it anywhere. 

[MI5 · Accepted solution]

@natalie_0000 

Some things to check here Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/contactus

If you need to call customer service, you can call via Skype.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[natalie_0000]

Thank you, will give this a try 👍 

[MI5]

You're welcome

[Dona]

Hi there I've had exact same problem daughter and husband phones are okay but mine has been on emergency calls now for 2 days 

[Ij4]

Let me know if this has been fixed for you. I added an apple watch last week and get the engaged tone . No one can call me either and I am expecting an important call from my doctor this week