broken phone

[Gantock]

my phone suddenly wont turn on or charge

[TallTrees]

Hi @Gantock 

Welcome to the O2 community 

If under o2 insurance you will need to contact o2 customer services Here 

Do you have insurance? O2 Insurance | Help & Support | O2

If you don't have insurance with O2 you may be covered by your homeowners policy.

If you have no insurance you can send it to O2 for repair, or look for a phone repair shop in your local area.

Guide: How to find help & contact O2 

[MI5]

@Gantock 

Havev you tried a different charger or charging cable?

Also try wireless charging if phone is such enabled.