Solved: Canceled order

DC7 · ‎22-06-2024

Hello, I just completed an order, been charged the upfront cost of 30 quid and then received an email saying my order was canceled with no reason or refund.

MI5 · ‎22-06-2024

@DC7

O2 can't refund you as they don't have the money. It is held in a shadow account by your bank and it's they who will return it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎22-06-2024

Hi @DC7

Welcome to the O2 community

Looks like you will need to contact the sales team. We don't have access to accounts

Here

Guide: How to find help & contact O2

HAPPINESS IS BEE SHAPED

MI5 · ‎22-06-2024

@DC7

O2 can't refund you as they don't have the money. It is held in a shadow account by your bank and it's they who will return it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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