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Texting South Africa - issues

Hi. Both my parents live in South Africa. Currently I'm able to text my mother's South African mobile number. But I can't text my dad's South African mobile number (it says "message send failure" or "not delivered").My dad doesn't have a smart phone,...

Resolved! Order Process Times

Hi guys just looking to see how long it usually takes for an order to be processed I ordered my new phone on the 28th of august any help would be greatly appreciated Thanks everyone

Resolved! No network available to me in Spain?!

Hello,I’m away working in Spain. I arrived on Sunday and have had no access to a network or able to speak directly to a human at O2. It’s all feeling a bit desperate.i’ve re set my network, data roaming on, self selected moviestar network. But nothin...

Resolved! Order is stuck had no response

i am at my witts end and i really do need some help in regards to my order. I upgraded my phone on the 2nd of September for a click in collect now in store - i went to store the next day and was told they had no record of my order. Now i have called ...

Resolved! Galaxy Watch 4 ESim not provisioned for calls

After an hour and a half talking to 4 different o2 members of staff last week, I finally received my Esim card in today's post fir my Galaxy Watch 4.I followed the instructions and to my surprise, everything went to plan instantly. The phone scanned ...

Resolved! Keeping my number and no signal

Changed from pay as you go to pay monthly. I have filled in the form and all, lost signal in my old sim so put my new sim in my phone and I haven’t had any signal for the last 24hrs. Tried turning my phone off and on again and tried taking sim out an...

Resolved! Activate data on new sim card

Hello! so my phone was stolen at the weekend and I got a replacement SIM card for it yesterday. I still have no data and it’s been over 24 hours. When I spoke to someone at o2 they said something about calling them and something about barring or some...

Resolved! Faulty phone return

HiI am due to return my iPhone for repair and have read O2’s prep page but it does not answer the questions I have. I hope someone can help. Can I back up and reset my phone before returning it for repair (faulty camera)Or at the very least sign out ...

Resolved! Daily data allowance

Why, when I have plenty of data left in my plan, does it stop me streaming some evenings saying I have used up my daily data allowance? Thanks

Resolved! How do I report a network fault

Hello I have now been without a signal for 24hours I do not know how to report the fault i have checked the network status checker all it says is theres a fault but it doesn't help me any further than that, I need my phone for my job and my phone doe...

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