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Forum Posts

Resolved! Claiming free £79.99 accessories

I have just recieved my Samsung Flip 3, but expected the £79.99 accesories with the device? how would I go about claiming this. Thank you

Clint2 by Level 1: Joiner
  • 480 Views
  • 1 replies
  • 0 kudos

People can’t hear me

I have had the same number and changed 3 phones due to this issue when people call me they can’t hear me and my signal is fine I thought it was phone but it’s not only certain areas people can hear me what do I do

Shanelle by Level 1: Joiner
  • 1725 Views
  • 3 replies
  • 0 kudos

Resolved! VOLT and Virgin Media in Northern Ireland

Hi,I clicked the link on 02 to get admission to access VOLT. I was told that VIRGIN MEDIA was not available in my area, which is Belfast and therefore I cannot have access to VOLT. It IS available as I have been a Virgin Media customer for well over ...

Toby4 by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! Call about payment

Hi there, I have been contacted about 6 times in the past few days by different numbers asking for payment. Originally there was issues with my direct debit and the payment came out of my bank account and then was refunded? the refund wasn't prompted...

jolene123 by Level 1: Joiner
  • 559 Views
  • 1 replies
  • 0 kudos

Resolved! Do I need to change my SIM?

Hello, I’ve just switched from a contract to a SIM only and I’ve been sent a new SIM card. Do I need to change my SIM even though I am already an 02 customer? If I need to change, how do I keep my same phone number and ensure I don’t loose any data?

KatieJJ by Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos

Resolved! Apple watch

My husband has a phone on a separate o2 contract. Can I buy an Apple Watch pay monthly on my contract for him to pair with his phone? If so, how do I ensure it pairs with his phone and does not receive my calls and texts etc?

SuzyM by Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail notification

Hi, All. I keep getting voicemail notification even thou no voicemail exists. I’ve tried most of the solutions on line including resetting network setting plus.. turning on off badges.. any assistance gratefully received.. regards Paul

Paul_0000 by Level 1: Joiner
  • 6908 Views
  • 5 replies
  • 0 kudos

Resolved! Texts fail to send

Text messages fail to send to certain people on my phone. Can't spot a pattern. It has been like this since I first got my phone in the summer. I receive texts fine, but when I sent them, an orange circle  appears, and then when I click that, it's s...

Alanna by Level 1: Joiner
  • 716 Views
  • 2 replies
  • 0 kudos

Resolved! Phone disconnected

My phone has been disconnected. I have paid my outstanding bill. How long u till it is working again

Football1 by Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos