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Resolved! iPhone 13 changing to G5 SIM card

Hi, I am an existing 02 customer and setting up my iPhone 13 upgrade. I want to keep my existing number and changing the SIM card. Does the new SIM card carry my existing number or what do I need to do to keep it? Thanks

Resolved! Keeping my Mobile Number from another network

Completed the keep my mobile number form around a week ago now, still no luck of my mobile number from my previous provider (Vodafone) transferring to my new o2 sim. Other advice on the o2 websites tell me to contact you to give you my pac code, howe...

Resolved! Texts showing as international

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

Resolved! £10 Free Credit to my new sim account rejected

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed i...

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

Resolved! text over WiFi

I am in a not spot for O2, so rely on WiFi call to make and receive calls. But this does not allow for texts other than iMessages. EE network does allow texts over WiFi. Why does O2 not do this?

Resolved! Doesn't seem possible now to view/download previous bills from the web site

There used to be a drop-down list of previous months where you could see previous months bill and download them. Only seems possible now to view/download the last bill. How do you view/download previous months? Taking the Previous bills link just tak...

Resolved! Network Coverage issue

I am moving to an area where there is no O2 network coverage. I have walked around the village and can find no signal anywhere. I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can ...

Resolved! Need to call from Australia but the overseas number doesn't work

I havent been able to cancel my O2 account because I am in Australia. The overseas number doesn't seem to work for me and O2 are taking money out of my account despite me not using it.

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

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