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Resolved! Photo ID when collecting a phone

I'm meant to be collecting a phone for someone from an O2 store. It says online that I would need to bring my own photo ID and photo ID of the person who ordered the phone. Would bringing a picture of the other person's photo ID be okay to use or doe...

Resolved! Trading in old phone

Hi, I’m trying to trade in my old phone as I order a new one. The trade in gets stuck on Condition, doesn’t give me any options and then seems to crash at this point. I’ve put in my device iPhone 8 128 and my IMEI but it always gets stuck and then sa...

LH08 by • Level 1: Joiner
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  • 1 replies
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Resolved! Can't find invoice for phone ordered from O2 shop

Hello. I have ordered phone, but put wrong email address. When i changed email, i did not get the invoice/receipt for the order that i made. Where can i find/get this invoice, please? Thank you.

Dragonika by • Level 1: Joiner
  • 391 Views
  • 1 replies
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Resolved! Roaming is not working

My Roaming is not working despite being on. Have tried toggling on/off and switching phone on/off. Any ideas?

EMG9 by • Level 1: Joiner
  • 382 Views
  • 1 replies
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Resolved! No Internet

Hi i could do with some help, I flew to Ireland this morning and ever since landing I’ve had no connection at all, I have 4G but nothing will load or connect, I really need my internet for work purpose. I am also struggling to even connect to any WiF...

Resolved! My signal is terrible at home.

My signal is terrible at home. Phone calls cut out and texts don’t come through. move followed all the advice on manually selecting network and refreshing network passwords vpn etc, but nothing helps. Considering switching to a new provider. All your...

Flossy by • Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! How can I actually speak to someone

I have had no signal at home for 4 days now. My husband is on O2 as well. We are missing work calls from self employed, and from employed business. My mum and dad who are elderly and need help are finding it difficult contacting us. Just saying there...

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