Solved: Texts showing as international

ElaineB · ‎10-12-2021

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

MI5 · ‎10-12-2021

@ElaineB

I'll guess you are using a Samsung phone as this issue is being reported across all networks with customers with Samsung phones.

They suggest you back up all texts then delete them all to fix the issue.

Samsung support can be contacted here https://www.samsung.com/uk/support/contact/

Here's a similar thread on EE forum too https://community.ee.co.uk/t5/Calls/Calls-received-from-UK-show-as-International-Calls/td-p/943275

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-12-2021

@ElaineB

I'll guess you are using a Samsung phone as this issue is being reported across all networks with customers with Samsung phones.

They suggest you back up all texts then delete them all to fix the issue.

Samsung support can be contacted here https://www.samsung.com/uk/support/contact/

Here's a similar thread on EE forum too https://community.ee.co.uk/t5/Calls/Calls-received-from-UK-show-as-International-Calls/td-p/943275

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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