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Forum Posts

Resolved! Keeping my Mobile Number from another network

Completed the keep my mobile number form around a week ago now, still no luck of my mobile number from my previous provider (Vodafone) transferring to my new o2 sim. Other advice on the o2 websites tell me to contact you to give you my pac code, howe...

Resolved! Texts showing as international

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

ElaineB by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

Resolved! £10 Free Credit to my new sim account rejected

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed i...

Adie123 by Level 1: Joiner
  • 558 Views
  • 2 replies
  • 0 kudos

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

MP54 by Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

Resolved! text over WiFi

I am in a not spot for O2, so rely on WiFi call to make and receive calls. But this does not allow for texts other than iMessages. EE network does allow texts over WiFi. Why does O2 not do this?

RLHDevon by Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Resolved! Network Coverage issue

I am moving to an area where there is no O2 network coverage. I have walked around the village and can find no signal anywhere. I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can ...

Joe16 by Level 1: Joiner
  • 976 Views
  • 4 replies
  • 0 kudos

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

nosim1970 by Level 1: Joiner
  • 782 Views
  • 3 replies
  • 0 kudos