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Resolved! Not registered on network

Since the storm and powercuts on Friday the 26th I have had little to no signal at home where there used to h+.I spoke with a network team member today who advised they would send out a new SIM for me to try in the next 2-3 days. Since then I have no...

Resolved! Fake o2 number

I got a missed call from o2 but when I put the number in 020 … on who called me it came up spam . Now im worried . I’ve definitely paid my phone bill as I’ve had no texts etc saying payment failed and my o2 account up to date . Just slightly worried ...

Resolved! E Sim

I have just received my new Z3 flip but it only has 1 sim card slot as the dual sim is based on an e sim. How do I get an e sim for my phone

AE2526 by • Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 13 changing to G5 SIM card

Hi, I am an existing 02 customer and setting up my iPhone 13 upgrade. I want to keep my existing number and changing the SIM card. Does the new SIM card carry my existing number or what do I need to do to keep it? Thanks

Kate17 by • Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping my Mobile Number from another network

Completed the keep my mobile number form around a week ago now, still no luck of my mobile number from my previous provider (Vodafone) transferring to my new o2 sim. Other advice on the o2 websites tell me to contact you to give you my pac code, howe...

Resolved! Texts showing as international

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

ElaineB by • Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! £10 Free Credit to my new sim account rejected

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed i...

Adie123 by • Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

MP54 by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! text over WiFi

I am in a not spot for O2, so rely on WiFi call to make and receive calls. But this does not allow for texts other than iMessages. EE network does allow texts over WiFi. Why does O2 not do this?

RLHDevon by • Level 1: Joiner
  • 551 Views
  • 2 replies
  • 0 kudos
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