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Forum Posts

Resolved! Service not activated on network

Mid text conversation with someone from my home, so nothing unusual that should impact signal and suddenly getting "message not sent: service not activated on network" Have checked local network, no issues. Restarted phone and put airplan mode on and...

HLB by Level 1: Joiner
  • 2806 Views
  • 1 replies
  • 0 kudos

Galaxy Watch 4

I have just got a galaxy watch 4 and when I am away from my phone I reciebe emails and messages. I am unable to make any calls though and the message says emergency calls only. I have checked the network is set to connect to auto and I have checked t...

Resolved! Data not working

After topping up my phone a few days ago (I’m PAYG) the data has stopped working, this has never happened before. I’ve tried turning the phone off and on again, tried switching to airplane mode and back again, nothing is working, what do I do?

LoAlex by Level 1: Joiner
  • 864 Views
  • 1 replies
  • 0 kudos

Resolved! Business phone and Apple watch

Hi - I have an work iPhone/02 account and have purchased privately an Apple Watch - is there anyway (with approval from work) that I can get cellular for my watch as currently the phone stops me at point of trying to add cellular because it’s a work ...

Frank1 by Level 1: Joiner
  • 2939 Views
  • 3 replies
  • 0 kudos

Resolved! No signal bars on new iPhone 13

I’ve recently swapped my old iPhone for a 13. Connected to Wi-Fi and most things are working great, but no 5g ever shows. So I don’t receive any texts when I’m not connected to Wi-Fi. Why is this with my new phone? I’ve tried to reset and everything.

mp101806 by Level 1: Joiner
  • 3189 Views
  • 2 replies
  • 0 kudos

Resolved! Texts being sent from my new O2 number not my old number I want to keep

It's been 4 days now since I swapped my sim where I asked to keep my old number. When I make a call it's fine as these come from my old number but any text messages I send are still coming from my new O2 number - can anyone advise please?

Blades64 by Level 1: Joiner
  • 1884 Views
  • 3 replies
  • 0 kudos

Resolved! Nhs discount

If I was to upgrade my phone how do I carry over my nhs discount? Thank you

LS1992 by Level 1: Joiner
  • 1373 Views
  • 3 replies
  • 0 kudos

Resolved! Add another number

I’ve got a pac code to join 02 with another number to my account 

Russ4 by Level 1: Joiner
  • 749 Views
  • 2 replies
  • 0 kudos

Resolved! Extend my bill payment date please

Evening can anyone tell me how to extend my bill payment date out of hours as I can’t get hold of anybody on the phone as all calls are barred thanks