Get tech support for your O2 issues

Resolved! O2 ruining credit file after cancelled contract

I am a PAYG customer and took out a contract for monthly last year, and for personal reasons I changed my mind later that day so cancelled it (and was assured this was done). Then the next day, the new phone and sim turned up (after apparently being ...

Resolved! Return old iPhone

I just bought a new iPhone 12 mini and was told I could send in my old phone for money off my contract. How do I do this please?

Resolved! Change bank Details

Good morningI have been trying to get my bank details amended for 2 months and dont seem to e getting anywhere. I need the direct debit to be taken from a different account from now on. Can you please advise how to do this?thanksMichelle

Resolved! iOS 15

Hi I updated my iPhone se to ios15.0.1 yesterday morning. Since I have had no o2 service,the phone is working really slow and completely unresponsive at times. I called o2 yesterday afternoon guy told me to reset settings , take sim out , turn off an...

Resolved! Travel to pakistan

I am in Pakistan. And need to attend a very important call within 48 hours. Before coming to Pakistan from uk I have contacted the o2 and spoken to an adviser and she assured me that she has turn on the option to receive call but anyone trying to cal...

Resolved! Bringing my number to o2

I entered my pac code when I joined o2, I have just activated my new sim, how do I keep the same number

Unlock O2 iPhone 4

The O2 page at https://www.o2.co.uk/help/device-and-sim-support/unlocking-an-o2-mobile-to-use-on-a-different-network states "The easiest way to unlock your device is in My O2:Log in to My O2 on your browserSelect ‘More’ in the menu bar at the top of ...

Resolved! No mobile data....no 4g

I have no mobile data i just got the H+ symbol been like it for about 3 hours . I have turned off phone and started ....no joy ...even taken out sim and put back in no joy

Resolved! bolt on

where can i cancel the Disney Bolt on please which im being billed for

Poor network in a crowded place

I have recently started using a Samsung S21 5g on O2. I notice that when at a football match everyone around me is able to use their phones a lot of the time, even my friend sitting on my left who is on O2 on an old phone and my son on my right who h...

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