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Help please. New sim isn’t yet activated and old one has been deactivated

I got my upgrade yesterday and new sim. I went through the sim swap process and the old sim is now deactivated but new one has yet to activate so I am completely unable to contact anyone now please help

Resolved! What are 'rolling Airtime Plan' charges?

I have had a text saying my rolling Airtime Charges are £17.69. What are these please?

Resolved! VOICEMAIL - trying set up

I'm trying to get my voicemail setup but keep getting the same error message... "try again later"

Resolved! Porting number from Vodafone to O2

I've recently joined o2 from Vodafone and have a PAC code from them so I can port my old number.I tried calling customer support on 202 but after going through the IVR options I assume because lines are busy, it wont connect.I don't want to have to g...

Resolved! I'm trying to call a number in Ireland

I've been trying to call a number in Ireland, but nothing happens. It's as though my phone is blocked from calling international numbers, but I've no idea why that would be.Any ideas?

Resolved! Cancelled my direct debit

Hi. I cancelled by mistake my direct debit and I can’t pay my bill now.

Resolved! My new iPhone 13

I have upgraded my iPhone but it won’t connect to 02 and when I put my old one on it’s still on 02.

Resolved! Wifi Texting

Ho do you enable wifi texting, I live in an area with no signal deep in the countryside! I have wifi calling activated but how do I enable WIFI texting. I need to get my auth codes to be able to use apps! And before you say Whatsapp. That is great! B...

Resolved! Money taken by Telefonica

I saw a Black Friday offer (£20 fee and then £30 a month for 20GB) seemed very good, £20 was taken from my PayPal account instantly, then I had to sign a direct debit mandate where the amount was suddenly £47 a month but said with discount would go d...

Resolved! Placing order

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know w...

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