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Forum Posts

Resolved! Issues with receiving calls

Good afternoon! Me and my parents’ mobile phones sometimes cannot receive the calls from other mobile devices. Could you please check whether there are some issues with our O2 SIM card? Thank you!

112 by Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

Resolved! Unauthorised removal of a bolt on

Yesterday I purchased a one-off bolt on (unlimited version) which is valid for 31 days. Whilst the purchase was successful, when checking my account, I noticed a message stating that said bolt on will be removed tomorrow as per my request. In no way ...

Tayulie by Level 1: Joiner
  • 885 Views
  • 2 replies
  • 0 kudos

Resolved! text message retrieval

My Samsung SGH-E720 deleted a load of my stored text messages by itself and i'm wondering whether there is any way to retrieve them please?It's obviously an old phone and not a smartphone.I was reading a single message. afterward i deleted that one a...

tommorage by Level 1: Joiner
  • 803 Views
  • 3 replies
  • 0 kudos

Resolved! New Contract - Old Number not Moved Over

I bought a new line the other day monthly contract and supplied my PAC code from Vodafone. The sim cameI I placed in phone but it is a new O2 number, how do I get my old vodafone number on this line, I gave the details online with the purchase of the...

Resolved! Password

When I enter my password to access O2 my mobile it says its incorrect, so I asked for it to be reset, when I receive a code I am told it is invalid, this happened on 3 or 4 occasions. I then went on my laptop, entered my password and gained access st...

Liz21 by Level 1: Joiner
  • 604 Views
  • 1 replies
  • 0 kudos

Resolved! Wi-fi calling not working

Hi, I recently contacted O2 to activate Wi-fi calling but it’s now my stopped working. Wi-fi for data is fine. Wi-fi calling is still switched on in settings and I’ve tried restarting my phone. Can you please see if it’s been turned off in account se...

Ben75 by Level 1: Joiner
  • 2958 Views
  • 1 replies
  • 0 kudos

Data roaming not working in Europe

My roaming will not work, I’ve been with O2 for nearly 30 years and never been treated so badly. I’ve tried calling for support several times , and basically I’m just given the run around and then get cut off. I’ve done all of the Google suggestions ...

Bh2 by Level 1: Joiner
  • 1174 Views
  • 3 replies
  • 0 kudos

Resolved! 5g on samsung galaxy s21

Hi. Ive just updrated to samsung galaxy s21 5g.Now, my question might be a silly on so bear withIve got sent a SIM with the phone but im already with 02. I had samsung galaxy s9 before upgrate. Do I need to change the SIM card to be compatable with 5...

Rizza by Level 1: Joiner
  • 637 Views
  • 3 replies
  • 0 kudos