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Forum Posts

Resolved! Data roaming in Portugal

Have just returned from Portugal and data roaming did not work, my data roaming was switched on. Am going again soon, any ideas?

Bev61 by Level 1: Joiner
  • 1140 Views
  • 3 replies
  • 0 kudos

Resolved! Charges

Morning, I went to visit Alderney in June and my data roaming was on which used data from my package, I am now going to Guernsey in November, and have been told rules have changed there because we are no longer in the EU, however it’s part of the Bri...

Resolved! Stopping bolt ons

Please help..last month my autistic 13 year old kept adding bolt ons and ran up£209 bill. I asked o2 to block bolt ons and they said I should have words with my son. This month its£65 ... how can I stop him receiving texts about bolt ons and stop him...

No 4G in Europe

Hi. This is the 3rd time I’ve come to Europe and don’t have internet. I only get 3G rather than 4G and my phone doesn’t work with 3G. I’m currently in Berlin, I have checked all the settings and nothing I do seems to make any difference.

AnnaP1234 by Level 1: Joiner
  • 617 Views
  • 2 replies
  • 0 kudos

Resolved! Conference calls

Hello Can anyone tell me how to activate conference call on my phone? 

2help by Level 1: Joiner
  • 527 Views
  • 2 replies
  • 0 kudos

Resolved! Tariff Upgrade With Major Discrepancy

Hi, I have just upgraded my tariff which will start this month. I chose 30gb over my current 12gb from the list. I also received an email confirming "30gb" of data, unlimited texts and calls. However, on the website it tells me the new tariff will be...

Maximo by Level 1: Joiner
  • 795 Views
  • 3 replies
  • 0 kudos

Resolved! Travel abroad

what do I need to turn off to stop incurring charges.

gerty by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! O2 WiFi calling supported devices

Hello, Just would like to confirm the information about WiFi calling supported devices.On the website https://www.o2.co.uk/connectivity/wifi-and-4g-calling there is the list of supported devices. Is this list up to date? There is no iPhone 13 on the ...

Drakkarin by Level 1: Joiner
  • 3039 Views
  • 2 replies
  • 0 kudos

Resolved! O2 ruining credit file after cancelled contract

I am a PAYG customer and took out a contract for monthly last year, and for personal reasons I changed my mind later that day so cancelled it (and was assured this was done). Then the next day, the new phone and sim turned up (after apparently being ...