Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3015 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5075 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15948 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8117 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7487 Views
  • 6 replies
  • 0 kudos

Resolved! Apple watch

Hello, I want to buy paying monthly the apple watch series 6 but I don t know for what reason my direct debit just does not work. They try to take the upfront from mu bank account but just after that they refund the upfront and it s shows on the appl...

J94 by Level 1: Joiner
  • 596 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

I dont remember agreeing to a spend cap? i dont know why I've received a message saying I've spent 50% of it?What i've spent it on and how much my 'cap' is?

Wo by Level 1: Joiner
  • 632 Views
  • 1 replies
  • 0 kudos

Resolved! Data

Hi . I have a problem with my data, I have two contracts with O2 and on both I have the same problem. One application ( tides of war ) is not working on data. I tried swap SIM , reset network settings , put my sim in another phone , everything the cu...

Alex24 by Level 1: Joiner
  • 937 Views
  • 3 replies
  • 0 kudos

Resolved! Voicemail problem

Can anyone help please. My voicemail isn’t working on my iPhone 12. The message is set up but incoming calls will not go to voicemail. Thanks

MDC63 by Level 1: Joiner
  • 765 Views
  • 1 replies
  • 0 kudos

Resolved! Extras

I've been charged for Disney+ . I didn't want it to renew... I tried to cancel a couple of days ago but the app crashed. I would just like to pay my airtime and device plan pleaseThank you

Ads9 by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! Network issues

My phone is saying I have 4G but it’s not working atall and is saying there is no issues in my area, tried everything phone off and on, reset network etc

Chloe30 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! Data usage

So using my data abroad this week and monitor its use daily. Last night I had 64G when I went to bed and woke up to find I have 12G. This is monitored using the app - how could this happen???

CHRI5 by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Resolved! Over charged

I have been charged twice for my monthly bill and wondering how I go about getting this refunded?

MS3 by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Headphones

Just set up a new phone contract and trying to claim my free samsung airpods, but now that ive purchased the phone contract cant get the link or info needed to claim the headphones, can you help