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Forum Posts

Resolved! Debt collection agency

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone

Resolved! Security

Hi I would like to add a pin to my account or a two factor authentication for security for my o2 account please

Galway by Level 1: Joiner
  • 1454 Views
  • 1 replies
  • 0 kudos

Resolved! Late payments

I have a recurring problem in which my money is gone by the time my o2 bill try’s to come out and I was wondering if I could have the day changed it is due to come out to assist in prompt payments as I now cannot pay my bill until Thursday and if my ...

yokesy by Level 1: Joiner
  • 882 Views
  • 2 replies
  • 0 kudos

Resolved! SMS won't send from Alcatel 1X

I have been unable to send SMS from my Alcatel 1X since switching it off, and then on again. I am able to receive texts.Within the Messaging app, I select Settings, then Advanced. At the bottom of the screen it says Phone number 07802-092035. This is...

ADB57 by Level 2: Apprentice
  • 6199 Views
  • 15 replies
  • 0 kudos

Resolved! Poor quality phone calls

Every time I receive a phone call the caller has difficulty hearing me - I can hear them clearly enough any suggestions on what’s wrong?

DH2 by Level 1: Joiner
  • 1163 Views
  • 2 replies
  • 0 kudos

Five Digit Numbers

Hi, apologies if this is a duplicate post, not sure where my last post went. I am really regretting renewing last month, my upgrade feels like a downgrade, I lost travel (sorted) the phone is really inferior (glad short term selected - had no choice ...

Tica by Level 1: Joiner
  • 1008 Views
  • 3 replies
  • 0 kudos

Address not recognised

Hi. I'm hoping someone from o2 can pick this up. I have moved house and my address is now not recognised. I've been trying to get hold of customer services for days, who I was advised to speak to by sales. I understand that you need to manually updat...

jk78901 by Level 1: Joiner
  • 1039 Views
  • 2 replies
  • 0 kudos

Resolved! Second SIM card

I've just bought a tablet. Can I get a second SIM card so I can use the same number and phone package in my tablet as well as my phone.

skyblue by Level 1: Joiner
  • 4455 Views
  • 1 replies
  • 0 kudos

Resolved! Some messages not coming through.

Hi. I have just joined o2 from Sky and have a new iPhone 13pro on a pay monthly contract. my problem is that I have kept my old number and although some text come through to me, others do not. I can receive messages from anyone but not messages that ...