Get tech support for your O2 issues

Resolved! Terrible reception recently, & from 4G to 3G??

Why is it, in the last 3 weeks, in areas Ive used my phone in previously, I never had problems with phone calls and I'm also having problems where my phone is only showing a 3 G network as opposed to what it was, a 4G? I can't make calls in areas tha...

Free Apple music link does not work

Hi, I have a SIM only 12 months contract for now 2 weeks including a Free Apple Music for 6 months and the Free Apple Music link sent to me by text message on 1dec, redisrecting me to the PRIORITY App does not work. When clicked, it says “The Priorit...

Email Outlook

Hi i changed my email password at 10am this morning, now i cannot send any emails on my mobile, but i can receive, but on my laptop all works perfect, please help ? I get a message of cannot connect to server, plus keeps saying enter credentials ! Th...

Resolved! Charges whilst abroad

I am told whilst abroad in the caribbean i will be charged if i don't which off my voicemail. Do I have to call O2 to switch this off or can i do it myself? Also am i charged if i receive a text message?

Resolved! Turn off safe search

How do I turn off safe search?

Resolved! Need an address

I've upgraded my Android phone in which part of the deal is to return my old phone. However I didn't get an address where to send it. Please help. Also what info should I provide when I return it besides name, address and phone number? Many thanks

Resolved! Text replies appearing from a different number

Hi. I sent my daughter a text today to her usual number. She replied a few minutes later but the number was a completely different number! I called her on her usual number and she answered but when she sent me a text again it came from the different ...

Resolved! Number transfer from old network

Hi, I recently bought a new phone on O2 and I’m having some issues getting my old number transferred over. I’ve submitted the number transfer form 4/5 times now and I keep getting emails from Blueprism saying my request could not be completed because...

Resolved! Texts arriving late

My security code texts arrive late (unless they are from O2). Codes for NHS / Covid need to be put in within 5 minutes. These texts take 6 or more hours but O2s come within 30 seconds; how do I get these texts in time????

Resolved! New phone for my partner

Hi, i have just purchased a new phone to give to my partner as a christmas present. Obviously i had to do this in my name and the phone has been delivered to me today. BUT it seems the number for the phone has been added to my o2 account and is showi...

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