Get tech support for your O2 issues

help please

Hi, Im really shock I did order a phone and didnt be accepted in the checkI had explain I was not accepted before to the lady who called meshe abused meshe lied to me saying I was able to recived at home today a new phone she lie me cos my English ba...

Resolved! Warranty

When taking out a new contract does the handset come with a standard warranty? Or do you need to take one out

Resolved! Number port while abroad

Hi all, I have just started a new contract with O2 from Three. I tried submitting my PAC code online on a Thursday but this failed and then gave it over the phone Friday. I have read online that ports don't go through on the weekends, but when I spok...

Resolved! New sim/transfer of number

Hello, my mum has a new phone which her old sim won’t fit into. So she has got a new sim but wants to keep her old number. Do I just put it in the new phone?How do I start the transfer of the number from the old sim to the new one? ive forgotten how ...

Resolved! Number swap nightmare

Can someone help please? On Tuesday, I called O2 customer care to migrate me fro pay monthly to pay as you go. I provided my new pay as you go sim number but told them to keep my old number. Instead, the new number was swapped for the old one and the...

Resolved! Signal is rubbish in Exeter

I am having signal issues in large parts of Exeter City Center when making voice calls or using 4G it’s been like this for years.

Help mis sold a contract with Aerial Direct

How do I get out? Completely been mis sold this. I was happy with 02 now it's all gone.

OTP messages not coming through

Hi. I’ve recently moved from Sky to O2 and having issues with receiving g OTP messages. I’m receiving messages from other numbers (standard text and iMessages) but not to register for my bank or nhs apps. Can anyone help before I cancel and move back...

Resolved! Two sims one account ?

Hi. Can you have two SIMs on one account ? Reason: when using 4G for broadband voice calls signal drops to 3G (making internet access effectively u/s). Two sims on the same account would allow for 4G data and 3G calls at the same time with no impact ...

Resolved! Phone stopped making or receiving calls

I am in Cyprus, the phone has suddenly stopped receiving or making calls, when I try to dial out it says dialling which flashes can't hear ringing then cuts off. Tried ringing from another phone doesn't ring or accept the call. The problem holy start...

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