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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3033 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5082 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15987 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8125 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Resolved! My o2

Hi, I made an account on My O2 about two months ago - whenever I try to log in it says ‘My O2 is not available to you yet, it can take new accounts up to 48 hours to be activated’ I’d like to know if there are any ways to fix this or log in… Thanks

Resolved! Signal

I’m not getting good coverage on my 4g signal nothing on social media will load

Ellie2507 by Level 1: Joiner
  • 409 Views
  • 2 replies
  • 0 kudos

Resolved! Internet

Is there currently an issue with O2 users internet? WhatsApp Facebook Instagram all down???

Elj117 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

Got the new Samsung 20 plus and my signal is always terrible especially on what's app has anyone had this problem

Becky85 by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t top up

I am trying to top up my phone but it won’t let me it keeps saying my card details aren’t correct when they are?

Resolved! Phone not working g

Hi looking to see if someone can help I got the payment team to put a hold on my bill until the 19th phone was working fine then today randomly stopped letting me place any calls/texts and I can’t get any incoming either which isn’t good when you are...

Nznd by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

No service

Hi I have no service unable to make & get calls and unable to use my data . I legit topped up my phone yesterday and I can’t get help at all !