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Forum Posts

Cannot send text from old style Nokia phone since December 2021

Hello I’m trying to fix my grandmothers old style Nokia handset, she can receive calls, make calls, receive text. but…..when she replies to or tries to sent a text its just not leaving any of it!!!! i cannot take it to the o2 store as they wont look ...

Resolved! Poor network reception

Whenever my phone says I have FULL 4G, it still NEVER works. Doesn’t matter if it’s apps, browser or calls. It includes both network for calls and texts and data usage! I use my phone on the go for work and it’s beginning to get HIGHLY frustrating tr...

Becky-17 by Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to pay off my settlement amount but need code

Hello, my phone is broken so have decided to pay off my device plan and start a new plan however the link ive been sent via email requires a code (code has been sent via text message to my mobile phone, which I do not have access to as my phone is br...

Gemsim85 by Level 1: Joiner
  • 576 Views
  • 2 replies
  • 0 kudos

Resolved! Delete a device window won't close.

Good morning all, I have a problem with my o2 account page. When I log in I get the window open asking if I want to remove this device and no matter how many times I click on " no I want to keep this device" it won't close and keeps asking the same q...

Resolved! Cancel my O2 during cooling off period for new account

I wish to cancel my membership of O2. I am within the cooling off period for a new membership. I have not inserted the O2 sim into my phone. I signed up by virgin mob and was told I could cancel any time during cooling off period. I wish to cancel NO...

Erch by Level 1: Joiner
  • 1767 Views
  • 2 replies
  • 0 kudos

Resolved! No service at all no bars no internet

Hi, my phone is showing no service no data and works fine for internet and everything else, I have tried all the online steps nothing has helped. And also tried a different phone and the sim doesn’t work. Can this be looked into I am fuming, i have s...

Resolved! Switch off voicemail

Please please please tell me how to turn off my voicemail. I’m being stalked and I can’t take getting any more messages

Emsy by Level 1: Joiner
  • 1204 Views
  • 3 replies
  • 0 kudos

Resolved! New phone new sim

I’ve upgraded my Dad’s iPhone (my account - I pay). We’ve also got a new sim. Do we put the new sim in the new phone before syncing them and will the new sim have his old number? Thank you