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Resolved! Note 20 Ultra Black Screen of Death + Unresponsive to Smart Switch + DeX

Not sure what is going on with my note 20 Ultra. It just decided to black screen of death on me. I've tried hard resetting/holding down the power on and lower volume button but vibrates and does nothing. I've had it vibrate twice after holding down b...

Resolved! Wifi switches itself off on Galaxy A52 5G with WiFi calling enabled

Hi the wifi enabling keeps switching itself off under settings on my Galaxy A52 5G. I have WiFi calling enabled. I have tried switchingthe phone on and off to no avail. I have to manually switch the wifi back on under settings.WiFi calling symbol is ...

Resolved! Need to pay my bill but been cut off

my signal has gone and been thrown out of my o2 app

Resolved! Phone screen is 'frozen'

My Samsung phone screen is 'frozen'. I know the solution is to hold two side keys down together to force it to restart but I can't remember which two. Help, please.

Resolved! Don’t know how to access my 02 address

I’ve downloaded the 02 app. You asked me to verify my email address sent to [Personal details removed] but my actual address is anma845**Personal info**. How can I find the 02 address?

Samsung watch 4 LTE sim not provisioned for voice

Hi!I am having no luck trying to get my watch connected for calls without my phone!I went into the o2 store who set it all up and said its working I'm on a £5 a month plan for the watch. I get home take the dogs out and get sim not provisioned for vo...

Resolved! PUK code

How do I get a hold of the PUK code my 4 year old messed around with my phone now I it’s saying I need the PUK code and I haven’t got the card that it comes on

Resolved! Customer Support

Customer Support seems to be non-existent. I have been trying to contact them since 16:45 pm today. It is now 22:05pm. I raised the issue raised as they have not transferred my old number to my new account. If it’s not sorted soon I will cancel the c...

Resolved! Sim swap

Hi, is it possible to confirm that my sim swap is being processed? I know it can take upto 24 hours, but I’d like to know that I’ve done everything I need to

Resolved! Esim swap when don’t have original phone

Hi, I bought a new phone and traded in my old phone with apple today. I am now trying to swap my esim into new phone. But can’t get past the first step as can’t enter code from text message as don’t have the old phone now.

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