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Five Digit Numbers

Hi, apologies if this is a duplicate post, not sure where my last post went. I am really regretting renewing last month, my upgrade feels like a downgrade, I lost travel (sorted) the phone is really inferior (glad short term selected - had no choice ...

Resolved! Made an order to the wrong address

Hi I’ve made an order and the delivery address has automatically been set to my old adress how can I change this

Address not recognised

Hi. I'm hoping someone from o2 can pick this up. I have moved house and my address is now not recognised. I've been trying to get hold of customer services for days, who I was advised to speak to by sales. I understand that you need to manually updat...

Resolved! New sim but want same number

Hi, I ordered a sum from O2 yesterday on a 12 month contract and put in my PAC code to change over from EE. I received texts from 02 asking me to text Swap to 20220 when ready to use my new sim. So today the sim has arrived and I've tried texting the...

Resolved! Second SIM card

I've just bought a tablet. Can I get a second SIM card so I can use the same number and phone package in my tablet as well as my phone.

Resolved! Some messages not coming through.

Hi. I have just joined o2 from Sky and have a new iPhone 13pro on a pay monthly contract. my problem is that I have kept my old number and although some text come through to me, others do not. I can receive messages from anyone but not messages that ...

Resolved! is my phone insured

Hi , I am trying to work out if my phone is insured

Resolved! How do I change my spend cap?

I am currently on a 0 spend cap but would like to put it up to £5 is this possible?

Resolved! Number was ported but nobody can call me

I don't know if I'm on the right board, but we ported my son's number from virgin. We provided pac details on Thursday of last week, and the number change showed on my account yesterday. However, whilst he can call and text out, nobody can call him. ...

Resolved! Virgin Mobile to o2 mobile

I have just changed my Virgin package which included a free mobile sim card. As a result I have now been switched to o2. I received a new sim card this morning but want to retain my old number. I have a PAC code but am unsure what to do next.

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