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Resolved! My phone has an international block which O2 said they would remove 3 days ago and not yet .

My phone I’ve been told has a international block on it . I spent 4 hours trying to get answers why I can’t use my phone from Australia where I am visiting .72 hours ago O2 informed me they had removed the block but they have not . I’m disabled and n...

Resolved! How to activate volt

Hi,Could anyone please tell me how to activate volt ?

Adrian_A by • Level 1: Joiner
  • 15632 Views
  • 2 replies
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No account?

I have been using a basic Samsung (GT-E2120) phone on O2 (PAYG) for some years. Whenever I attempt to log on to my O2 account, regardless of reason, I get the standard response: 'We haven't been able to find an account using that mobile number.' This...

GeorgeX by • Level 1: Joiner
  • 810 Views
  • 3 replies
  • 0 kudos

App not working

My 02 app has stopped working . It will not let me get past the log in I just get a message saying oops something went wrong. My phone is iPhone 6 Plus and has been installed for years. I have visited the 02 shop but they tried everything (cleared ca...

Frenchy by • Level 1: Joiner
  • 646 Views
  • 2 replies
  • 0 kudos

Resolved! Returning a sim card

I was recently conned by Virgin media into joining O2. I cancelled within 48 hoursMy sim card has arrivedHow do I return it, and cancel the bill I have already received?I thought there was a cooling off period?

Mayon by • Level 1: Joiner
  • 800 Views
  • 1 replies
  • 0 kudos

Resolved! Signal problems !!!!

Been told all the time that a mast is down in our area for months and months but has never been fixed and we dont get any signal.fed up with being fobbed off all the time

Resolved! Samsung watch 4g... issue with making calls

I recently purchased a Samsung galaxy watch 4g direct from Samsung to work alongside my Samsung galaxy S10. As the watch is 4G enabled, I should be able to leave the house without my mobile phone and still send and receive calls and text messages via...

ZoeC by • Level 1: Joiner
  • 5569 Views
  • 2 replies
  • 0 kudos

Resolved! I cannot get 5G in 5G area

nobody seems to understand why my iphone 12 no longer gets 5G !I live in an area with strong 5G reception , my husband , same phone same provider always get 5G .. I did get 5G as well only until I swapped my contract to get unlimited data !o2 tells m...

Gabby_ by • Level 1: Joiner
  • 1443 Views
  • 1 replies
  • 0 kudos

Resolved! (Roaming) No network after 90 days

Hi, I am on my visit to Pakistan, and my O2 was working perfectly fine until now. My O2 sim does not connect to any network in Pakistan now (after almost 90 days). I have also tried with a couple of other phones but same issue. Does O2 disable roamin...

Zeeshan by • Level 1: Joiner
  • 664 Views
  • 1 replies
  • 0 kudos
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