Get tech support for your O2 issues

Slow Internet in the Bolton area

Hi O2, can you advise when the Internet issue will be fixed in the Bolton area.Website been saying the below since I join O2 in Nov 2021."Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. ...

Resolved! Strangers calling me saying they have a missed call from me when I haven’t called them

Hi I have twice recently had people who I don’t know call me and say they have missed a call from me. The first time, the outward cal that I didn’t make even appeared in my phones call history - it was sat on the coffee table so i know I didn’t dial ...

One Time Payment texts not being received

Hi please could I have some help. I have ported into O2 from 3 and am not receiving one time payment texts. I am using an iPhone and checked the number in settings which is correct. I have also phoned customer services and they insisted there wasn’t ...

Resolved! Roaming

I’ve just arrived in Italy and can’t seem to connect to mobile data. I have tried various providers and restarted phone with no success. I can’t call O2 as no signal any ideas?

Resolved! My phone is not picking up mobile network in usa

Hi. My Sony Xperia 1 II is not connecting to any cellular network in usa. I've tried switching it off/on multiple times, disabling/enabling fight mode, disabling auto network selection and forcing it to connect to a network. I've got roaming on, trav...

Resolved! WIFI CALLING

As I have been bullied by the O2 Roaming Police I have decided to switch off my Mobile data having used 5GB out of my Unlimited Data Plan in a month. Apparently thats not fair use although the website says we can use up to 25GB.So I'm doing everythin...

Can’t connect to network error

Hi I have turned phone on and off , reset all network settings, reset my iPhone X, updated software but keep getting the error cannot connect to network even though 3G shows. What else can I do as I am unable to use my phone currently unless on WiFi

Resolved! How do I upgrade to a 5G PAYG SIM?

I would like to upgrade to a 5G PAYG SIM from a 4G PAYG SIM, whilst keeping my current phone number. Can someone please advise on how I can do this? Thank you.

Wrong phone number in O2 app

Wrong phone number in O2 app should be xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Emergency contacts

I’ve just moved to O2 and since changing over from virgin mobile I am unable to receive calls from virgin two of which are my emergency contacts both ways.I haves spoken to support numerous times, had phone resets and even ended up with my sim being ...

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