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Resolved! porting my old number

I have tried 2 times to port my old number but have twice had an email from BuePrism(UK) saying it has been rejected as info provided for security checks is incorrect. Is this a scam if not how do I speak to a person at 02 to help me port my number T...

Resolved! I want to use my data in Germany

Hello there I am currently in Germany as me and my family drove here, is there a way for me to use my internet here? I will be here for around 4-5 days

Resolved! Activate old sim card

I have a sim card I stopped using, but did not deactivate. I need access to the number to access my email account. I would like to reactivate the number/sim card but I'm unsure how to?ys The sim say 'not provisioned'

Resolved! Warranty s8 ultra

How do I contact for a warranty issue, 2 months old tablet not charging

Resolved! Fraud

Some lowlife has taken an iPhone 13 contract out in my name. I have reported it to o2 and it's now being investigated by the fraud department. I'm currently being charged for this, and I like to know how long it usually takes for these things to be r...

Resolved! Unable to get 4G abroad

I’m France now, Austria before and USA as well. Cannot get better than 3G service. Others around me get 4G

Resolved! No mobile data abroad

Hi there, I have landed in Cyprus a few hours ago and I still don’t have mobile data. Please can u help?

Resolved! Phone not working abroad and disgustingly high phone bill

My phone no longer connects to a network whilst I am in Thailand! My phone bill i've been charged is double what is was supposed to be capped at, and I have no way of contacting O2. I've searched your website and you don't have a contact e-mail addre...

O2 recycle code s22 Ultra not working

Hi Just upgraded my s21 Ultra to the S22 Ultra with 02 Refresh and wish to recycle my phone and claim the extra £250 payment promotion that is currently available. Can't remember if I ticked that option on my otder, but thought I had and certainly my...

Resolved! Complaint - Signal and Data connectivity

I have constant issues with being unable to dial out or answer calls and when I am able to, they can't hear me or vice versa. I have no data coverage anywhere I go. I am extremely frustrated by this (obviously) and ideally want to know my rights to c...

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