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Resolved! No Phone Service BT28 1HS since 18 June

There has been severe phone disruption to service in Lisburn area BT28 since 18 June. Close to100% of calls fail. I underscore that this past Saturday marked two weeks of this. To illustrate the severity of the problem, I've: a) had to go into the to...

Resolved! Cancelling Disney

I wish to cancel my free contract time with Dosneu

Resolved! 25% air discount

I am on trying to enter my work details to get the 25% discount but where do I go to put in details

I often get 'No signal' for last 2 weeks

In the last 2 weeks I have been getting 'no signal' all around my house apart from a couple of rooms upstairs. I bought a new mobile at great expense thinking my old iPhone 6S was getting a bit long in the tooth. But I was rather annoyed to find out ...

Resolved! 02 coverage not as good as Virgin

I’ve recently switched to 02 from virgin mobile.( offer from customer services) I have noticed a big reduction in 4G coverage which leaves me without mobile data. Any tips IPhone 7 O.E.S. 15.5. Worse case scenario can I move back to Virgin?

Resolved! About my bill - spoke about extention on my bill

On the 29th June I spoke to a member of o2 customer services in regards to an extension to payment of my device plan that will be paid on the 14th of July 2022, and I was told that it is that would be fine. On the 2nd July 2022 my phone as been cut o...

Resolved! Spend cap

How to I change my spend cap. It's currently set to 0 and I need to change it

What next?

Sorry for the super mega long post..... I'm just really quite angry with O2! I placed an upgrade order Friday night, paid £270 remaining balance to be able to upgrade for the S22 ultra! I got really excited and chose click and collect as it would mea...

Have credit and bolt on but cannot text or call while abroad

I have £7.82 in my account, have a travel monthly bolt on. However when i try to call or make a text it instantly gets rejected. I have 4g reception. I cannot even call 202 and it rejects. I specifically chose o2 due to it's roaming policy but now i ...

Resolved! Confirming new orders

Yesterday I upgraded on all my contracts, the agent told me he would send links for me to click to confirm these orders, however, the links don’t work and I can’t find where to do this on My 02

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