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Resolved! Screen scratch

Bought an iPad from o2 less than a week ago and the screen has already scratched leaving an annoying line across the screen when powered on. I haven’t taken this iPad anywhere significant and have always left the screen covered in a case. Should it h...

Jack_b by • Level 1: Joiner
  • 634 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card android to iphone

Hello, I have purchased a new iPhone 13, having previously been on android. I was o2 sim only and put this sim into my iPhone, are there any sim settings that need to be changed when going from android to iPhone 13? I’m finding my network coverage is...

sussex by • Level 1: Joiner
  • 823 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping phone number

I used the online O2 form for keeping an old phone number after switching sims, but it keeps saying “oops! Something went wrong.” Even though I’m entering the correct details. Idk why it’s not working.My old number was on a pay as you go sim, and on ...

jacob74 by • Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

No roaming in St Lucia

I got to St Lucia 3 days ago and I still haven't got a data connection working, despite activating the O2 Travel bolt on before leaving the UK. I'm using and eSim. I joined O2 on a 20GB contract 2 weeks ago and this is the worst possible way to start...

Guybrush80 by • Level 1: Joiner
  • 6251 Views
  • 14 replies
  • 0 kudos

Resolved! Top up disappeared

I had £1.49 credit when my monthly allowance expired. I didn't renew it and got a message saying I have to top up £10 to get my Big Data bundle allowance back, all good so far. (I have two sims and the O2 sim was not in use for data - everything was ...

Maximum by • Level 1: Joiner
  • 781 Views
  • 3 replies
  • 0 kudos

Resolved! Frustrated with O2

So I had my phone stolen with my long standing number. Spoke to customer services who said the could put a block on it and that I could have a new phone and new sim with same number. For a week now I have been trying to get service. Today I went into...

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