Get tech support for your O2 issues

Resolved! Waiting for a new card

Hi I’m overdue to pay for my contract reason being iv had to order a new card and I’m waiting for it to arrive in the post,iv received notification saying it needs to be paid or I’m being charged extra but I can’t find anywhere to let them know I can...

Resolved! I have purchased a Nokia 215 from O2 which arrived today. It will not connect to the internet.

My Nokia 215 will not connect to the Internet or Facebook. It comes up with error. I have two pay and go sims in the phone which allow me to use the Internet. Any ideas how to solve this please. When I click on the Internet icon it says failed to con...

Resolved! Broken mast

Every week since february i have had a message saying O2 are fixing our local broken mast near CT17 9LL. My phone is great elsewhere, but lousy at home where i mainly work!! My mobile is my main work phone number. I can connect the phone via wifi but...

Resolved! Can't download 02 app

I recently moved from France and have a new O2 sim card in my Apple phone. However, I can't download the 02 app. Every time I try I am told that it is not available for my region, but I have changed the region on my phone to the UK. Any ideas?

Resolved! PAC code

I need my pac code and I’ve texted loads of times but keep getting the same response try again which doesn’t help at all I just want my pac code

Resolved! Lost data

My data reset overnight but although my phone was on airplane mode it immediately lost 7gb. There is a fault with the system that needs to be resolved. A colleague has the same problem.

Resolved! My Sim card is no longer working

My SIM card is no longer working and I want to request a new SIM with the same number, please.

Resolved! My airtime bill

My airtime bill has currently been £53.99 its say there has been 29.99 of "things ive brought". I havent actually purchased anything so i dont know how or why this is possible?

Resolved! O2 5G coverage checker

Why isnt the o2 coverage checker showing 5G coverage, being in loads of places that have had o2 5G for months but the coverage checker shows no 5G in your location Is there a problem with it.

SIGNAL

O2 Promised me when I took this contract on that the signal was great in my area ( NO PROBLEMS WAS SAID), ITS RUBBISH, when at home and when I am at my partners house on the other side of town, me DN5 , HER DN4 ,If I am lucky I can get 2 bars of sign...

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