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Resolved! Port provisioning

I moved from Three to O2 last Tuesday (8 days ago) porting my number and am still waiting for connection. I have no service therefore no texts or calls or data. My account is still in port provisioning and has been referred to the back office at leas...

Apple Watch 3 cannot activate plan

Hello, for about a month I’ve been trying to have my plan added to my Apple Watch. I understand it is an old version but I am not sure why this is the case. these are the errors I’ve been getting. Tried all sorts of things, Wi-Fi calling, increasing ...

Resolved! Change of tarriff

Changed tarriff midweek and received new sim today - do I have to use it. Thanks

Resolved! Struggling to replace my damaged sim

I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...

Resolved! Change address

I've tried to change my address but it won't give me the option to send for or enter a code. Unsure how I can do this.

Resolved! Upgrading phone but I can't receive the verification due to my previous phone being broke

I'm upgrading phone but I can't receive the verification text due to my previous phone being broke and so can't receive any of the sent texts. Is there another way to verify my identification so I can pay off my current device plan and upgrade?

Resolved! wifi calling

How do you enable wifi calling? when I switch it on on my phone I get a link to contact 02 and/or go to the website. But nowhere does it say what you actually need to do to "enable" the service

Resolved! Sms

When I send a sms message it says not delivered but the message is delivered

Keeping my old number.

I am absolutely exhausted with speaking to customer services representatives on the phone and via chat and getting absolutely nowhere! I ordered a new phone over 10 days ago. Whilst ordering my phone I was asked to enter my PAC code if I wished to tr...

SIM PIN - how do I set one on my new SIM?

More info (Highlight to read)Just joined O2 from a rival. How do I set up a SIM PIN (Galaxy S20 & Android12)? Googling suggests Settings>Biometrics & Security>Other Security settings>1st option Set SIM PIN. My problem is that, under Other Security Se...

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