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Resolved! New sim card

I am trying to connect my new sim,I have tried texting SWAP to 20220 and I have tried via o2.co uk/swapmysim but I am not able to recover the txt or send one. I also have a message on my phone saying SIM not provisioned for voice. Please help

Resolved! Dropped Phone Repair?

Hi, I just dropped my phone by accident on the ground and the bottom right corner has broken and the screen cracked in the corner, does anyone know if I can send it back to O2 for repair as I'm still making monthly payments for the phone. The phone s...

Resolved! Lost my signal since this morning

Just lost my signal since this morning at Sw9 does anyone have same issue like me?

Resolved! PAC number

I have switched from EE too 02 but when I changed the contract I entered my PAC number that EE had provided. But my number hasn’t changed?? I just got my new sim and handset today when will the number change and would EE have been informed it’s been ...

Resolved! Connection in Italy

Hi I can't connect to any network in Italy. Had the same thing about a month ago. Tried all the usual things. Can't connect manually, can't connect using 2G only or 3G only. Do I have a roaming bar on my account please?

Resolved! Premium text service

Hi. I want blocked premium text message service in one of my phone.

New to O2, Apple Watch stuck activating and no customer service chat available

Hello!So I’ve very recently signed up to a sim-only contract for my iPhone. I then added an airtime plan for my Apple Watch, followed all instructions and confirmed the extra £5 per month. However when I check on mobile data on the Apple Watch app it...

Resolved! Cancel Disney+

How do I cancel Disney +

Resolved! Text message issues

Hi my calls are working but my phone won’t sent sms text messages and doesn’t seem to be receiving them. I can sent i messages but not sms ones

FRAUD AND TERRIBLE SERVICE

Someone please help me!! On the 23rd May I noticed that someone has taken out an IPhone Pro13 under my account! I reported this to O2 IMMEDIATELY, they advised me to call my bank and cancel my direct debit. She also assured me that as O2 is experienc...

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