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Forum Posts

Resolved! Not receiving OTP text messages

I recently joined o2 from Sky. I was also porting my number over. The number port went through however I wasn’t receiving one time passcode text messages from my bank, credit card etc. I could send and receive messages from people but just not the te...

NP89 by Level 1: Joiner
  • 5 replies
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Resolved! Cannot enable wifi calling

I cannot enable My iPhone SE 15.3.1 for wifi calling. The setting automatically turns off and refers me to MyO2, this then puts me in an eternal loop of checking phone and software suitability.

ant419b by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! wi Fi Calling on Doro 7080

I have just joined o2 with my new Doro 7080 which has a wi-fi calling facility (on the phone) however, I now find that your service does not support this device so I will have to cancel my contract unless there is a way to connect it (my home is in a...

Resolved! Switching of 4G on an iPhone 12

We live in an area where 4G is slow and we do not yet have 5G. When I contacted O2 this was a known issue and I was advised to turn off 4G and use 3G. However, there does not seem to be a way to do this on the iPhone 12. Searching on the Internet it ...

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Resolved! Mobile won’t load any apps or web paes

I’ve just renewed my contract swapping my sim only deal to a new deal with iPhone 11 and 10gb of data/month, my phone will not load any apps or web pages, I’ve checked my o2 account and it says I have 9.99gb of data remaining yet nothing will load th...

PeterC11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal is incredibly poor, live in central E1 London

As the title says, I live just outside of the city of London, about 10 minutes walk at most, there's been poor signal quality in both phone calls and data with O2. I checked the signal tracker and there was an issue with the mast, however this was ov...

Resolved! iPhone arrived without charger and earphones, as was promised in sales call over the phone

iPhone arrived this morning without charger and earphones, as was promised in sales call over the phone. This is shoddy behaviour from a large company. Please, O2, assure me, asap, that a charger and earphones, as agreed in the sale, will be arriving...