Get tech support for your O2 issues

Owed compensation for zero service for 2 months

From June 5th to august 12th i had zero service at work. After many calls and complaints i was offered £102 compensation. It is now OCTOBER and the credit has STILL not been applied. I have been an 02 customer for almost 15 yrs and never have i had t...

Apple Watch S7 data plan issue

Hi, please can you assist me. I purchased an Apple Watch S7 Cellular from Apple Store. I’ve had issues in setting it up via my O2 contract. Initially I was met with a fault code 14. Having visited the O2 store and been redirected to contact customer ...

Resolved! No Caller ID

Hi guys!I know there have been a few posts regarding this on the forum that have been sorted by O2 account reset, I have been contacting customer services now for over 10 days and they have not helped at all. I have factory reset phone, had new sim c...

Resolved! how to active my new sim card

I bought a new o2 card ，I bought a voucher to top up it.And then sent a email said i can use it，but i still can‘t use it.

Resolved! Account access - old Number 2fA

Hello, I cannot edit any details on my account as this is texting an old number so I cannot change anything. can someone remove the account 2fa so I can change the number attached?Thanks.

Resolved! Stuck Abroad - please help urgently

Hi I entered a chat in MyO2 earlier today because I had been given a new account and apparently another new phone number rather than my existing account being upgraded on the same number and a new plan. I am on holiday in the US with only my existing...

Resolved! Abysmal connection this time around

I’ve been with O2 for a number of years now , no problems encountered. This time the connection is somewhat very very very substandard. Can’t connect at my place of work, drops connection at home and friends, even out on the road it’s very poor . I’d...

Premium calls

I contracted the other day as I couldn't make calls to premium rate numbers. And I was told to wait 24 hours and it should work. I waited and it's still not working. Every time I call it just instantly gets disconnectedand I don’t understand why. Nob...

Resolved! Activation of sim

Hi,I had an existing O2 pay as to go sim. I went to store today to update my bundle and they store gave me a new sim altogether and signed a 12 month contract.I was just told that once I have a no network sign on old sim, I should replace the same wi...

O2 Hotspots

Hi,I am not able to access O2 WiFi Hotspots for some reason. Have tried on numerous occasions here in London. I understand that I should automatically be connected when in or near an O2 Hotspot and that the WiFi connection will display as WiFi Extra....

O2

Forum Posts