Get tech support for your O2 issues

Resolved! Upgrading Issues

Hi Folks trying to do an upgrade but when I click on contract documentation option in basket it presents a red banner saying something wrong check your personal details.........I do and it says I was born in Jan 1900 !!!! er dont think so :)............

Can't view basic tarrif info or bills

Hi, I have logged in to download bills to send to my accountant but I can't view anything. My name and number are correct but under Tarrif info, allowance, bolt on etc it just says "we can't currently show you this information" or "this information i...

Resolved! Sim card losing connection with network

HiThe SIM card may be degrading as it often loses connection with the network. I've cleaned it and re inserted it and seems less problematic. Can I order a new SIM card on my current tariff?

Resolved! I can't receive text

I reported on Thursday that I am not receiving any text although I can send them. The problem was escalated to the network people but I have heard nothing. I am concerned that I could miss docto/ hospital messages. Is there anyway get in touch with t...

Resolved! Stac code

Got a stac code from Vodafone, agents on Facebook are useless and don’t reply, and the ask the agent option in the o2 app cuts me off straight away, I also can’t call as I suffer badly with anxiety and can’t call them, can anyone give me advice on wh...

It's been over 3 days that my old number has not ported in/swapped - is this normal?

I joined o2 not long ago - as a new customer - was with another provider before - wanted to bring my old number with me - followed everything right but it's been over 3 days that my old number has not ported in/swapped - is this normal? Or should I b...

Resolved! This site can’t be reached

I have a website which seems to only be no accacble on o2 4g. I have tried all the other networks, ee, videophone, gifgaf, three and all have access to it. Any one know why? The link https://careers.hillarys.co.uk/

Poor signal and Internet - Samsung S20 Ultra

I have recently moved from Virgin to O2. I now have a poor signal inside my house, i get one bar at best (some calls simply do not connect) and outside, internet around my local area is very poor.Do i need to check any settings as the coverage checke...

Still no signal (48 hours)

Your site is saying the fault has been repaired but there’s still no signal in postcode NN29 7BU after 48 hours. When will the fault be fixed? Cheers

Esim Query

Just got esim todayvery strange set up, ive used them before and they normally are very instant.Today i can send and receive texts and receive calls When i try to make a call its cuts out and bleeps called o2 about 5 times today getting nowhere, they...

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