Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2600 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15382 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Weak signal due to new research high rise in M20 blocking mast on hospital roof

Hi - we and all of our neighbours have seen our mobile signals deteriorate from “strong” to “weak” due to the building of a new 10-storey (46m-high) research facility at the Christie hospital in Manchester. The weak signal is due to existing mobile p...

Sams_dad by Level 1: Joiner
  • 261 Views
  • 2 replies
  • 0 kudos

Resolved! delay before greeting is heard by caller

If I’m unable to answer an incoming call on my iPhone4s, the phone rings eight times before my greeting message is heard by the caller….most hang up before this point. Can the time before the greeting is played be shortened?

Jiff by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

Resolved! Retain my old number

I have just made a new contract with you and got new sim card with new number but i would like to retain my old number.i have got the PAC of my old number. Could you please help me with this

Ashraf7 by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! 5g sim swap

Hello - I have been with O2 for many years and never needed any advice but hopefully someone can help me. I have just bought a new 5g phone and the O2 shop gave me a 5g SIM. If I put this new SIM in my phone and do the SIM swap will I automatically k...

PeteS2022 by Level 1: Joiner
  • 3024 Views
  • 2 replies
  • 0 kudos

not getting voicemail on iPhone 11 Pro

I have read lots on the issue with not getting voicemail. I have had chats online with O2, spoken on the phone and yet nothing is allowing me to get voicemail. I have reset network settings, they have requested reactivation of my voicemail etc. I did...

ffiscool by Level 1: Joiner
  • 965 Views
  • 2 replies
  • 0 kudos

Resolved! Rewards

are you a joke 02I want you to add 5.50 REWARDS EARNED TO MY BALANCEITS NOT ROCKET SCIENCE

Meldrew by Level 1: Joiner
  • 497 Views
  • 1 replies
  • 0 kudos

Resolved! New phone

Hello. I’ve recently upgraded and followed the step by step to transfer my number over from my old phone/ sim. O2 said it would take 24 hours but it’s been longer. And I can’t even ring them as the calls are failing both phone have no signal

Unknown bill.

I've recently found an extra charge that I wasn't aware that I have been paying so I'm not sure how long it's been active. It's a charge from google play for £11.99 under "digital goods" but when I try to cancel it on the play store nothing shows up ...

R-A-J by Level 1: Joiner
  • 1093 Views
  • 6 replies
  • 0 kudos