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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2953 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5051 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15841 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8063 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Pixel 6 pro

Hello. I recently sent off my pixel 6 Pro for repair. Which my add was a long and painstaking process that I'll be making a complaint about. And it's came back with a new screen, but the fingerprint sensor doesn't work. I used o2 being my provider, t...

Blister by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

mobile hotspot disconnects the internet

Hello. I have 2 computers. The main computer has a dongle. The main computer also has the mobile hotspot switched on and that allows the other computer to connect to the internet. Since updating the latest Microsoft version a few days ago, when I now...

TootlePip by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Apple watch data plan problems

New to 02 24 May, added apple watch (from Apple) data plan 1st June, then problems for two weeks with incoming calls not connecting even though my phone was ringing so callers hung up. Eventually this was sorted when I asked to leave, however I had d...

SCG by Level 1: Joiner
  • 605 Views
  • 4 replies
  • 0 kudos

Resolved! IMessage won’t accept using my phone number

Recently had my number internal migrated from old O2 contract to my new O2 contract. iMessage now won’t work with my number and only accepts my email address. Been through customer service and had all the normal toggle on/off, network reset, phone nu...

Ashman by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Voicemails

I have a barred contact who can leave voicemails. What can I do to bar the voicemails too. 路‍

Man678910 by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Resolved! Slow network

I am on 5g in the s81 area using an s21 Ultra, the download speed is appalling and the upload speed is 0.01, network checker days no issues, rebooted phone several times, reset my network settings, can't contact O2... Rubbish

Rallyevo3 by Level 1: Joiner
  • 1604 Views
  • 5 replies
  • 0 kudos

Resolved! Not registered on network

Hi all,I am currently having some issues that came out of the blue. I can't make any phone calls nor send text messages, when I try to phone a message comes up saying "Not registered on network" and if I try to use data it says I am offline. Tried to...

Mira2022 by Level 1: Joiner
  • 2333 Views
  • 3 replies
  • 0 kudos

Resolved! Data roaming abroad

I have a Samsung Galaxy A40 and I have received an email saying I need to update my settings or I will not be able to use data roaming abroad. When I try to update my settings I'm ask to select my device from the Samsung list but my A40 isn't listed....

David238 by Level 1: Joiner
  • 491 Views
  • 1 replies
  • 0 kudos

Resolved! unable to receive a call from 1 mobile number

I got a new sim card in January. It all works fine except I can't receive a call from just one mobile number in my contacts. The number is a mobile number in the Lebara network (Vodafone). I am aware that the caller is trying to ring me but it just d...

SMR by Level 1: Joiner
  • 1089 Views
  • 3 replies
  • 0 kudos