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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8091 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Resolved! PAC number

I have switched from EE too 02 but when I changed the contract I entered my PAC number that EE had provided. But my number hasn’t changed?? I just got my new sim and handset today when will the number change and would EE have been informed it’s been ...

varrier by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! Connection in Italy

Hi I can't connect to any network in Italy. Had the same thing about a month ago. Tried all the usual things. Can't connect manually, can't connect using 2G only or 3G only. Do I have a roaming bar on my account please?

thrutch by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! Premium text service

Hi. I want blocked premium text message service in one of my phone. 

Marcin3 by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Resolved! Text message issues

Hi my calls are working but my phone won’t sent sms text messages and doesn’t seem to be receiving them. I can sent i messages but not sms ones

FRAUD AND TERRIBLE SERVICE

Someone please help me!! On the 23rd May I noticed that someone has taken out an IPhone Pro13 under my account! I reported this to O2 IMMEDIATELY, they advised me to call my bank and cancel my direct debit. She also assured me that as O2 is experienc...

NNAbdul by Level 1: Joiner
  • 806 Views
  • 4 replies
  • 0 kudos

Not receiving calls from EE numbers following a port

So, July 10th my partner and I changed from EE and Three to go in to a joint contract as both of ours were up and O2 have EU roaming still. My Three number ported correctly however my partner who came from EE did not. She can still not receive any ca...

JoeD1020 by Level 1: Joiner
  • 898 Views
  • 3 replies
  • 0 kudos

Resolved! Moved Home

Hello, I moved home in March 2022. I have very poor signal and very patchy and slow 4G at my new home. The property is being renovated so I have no internet set up yet to use wifi calling etc. I am wanting to upgrade my phone early, in contract until...

kellybun by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

Resolved! Cost of repairs

Hi, could someone advise rough cost to repair microphone on iPhone 8 please?

JalFpw by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos