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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2953 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5051 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15841 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8063 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Cut off after tariff change

Yesterday morning I changed my tariff for a different one and was also advised that a new sim card would be available as my existing is quite old, I said yes, and can keep the same number. Yesterday afternoon O2 cut me off from everything, I've no se...

iPhone

I send messages and it says messages failed to send, but the recipient receives the message, this haas been going on for mouths, I’ve restarted my phone and am on latest software, thanks

Matt27 by Level 1: Joiner
  • 1940 Views
  • 9 replies
  • 0 kudos

Resolved! Huawei p20 pro to pixel 6 - just move sim over?

Hi. I have a sim only contract (having moved from virgin mobile a few months ago) and I am thinking of changing the phone. Its currently a huawei p20 pro. This uses a nano sim. I am looking to change to a Google pixel 6, which also uses a nano sim.Ca...

Jurasik72 by Level 1: Joiner
  • 355 Views
  • 2 replies
  • 0 kudos

Resolved! No signal anymore on my esim

Hi, I suddenly lost my signal on my e-sim at my iphone 13. I have tried to restart my phone a couple of times. I also tried to change my provider manually, but it won't let me.However, I have a dual sim, and my physical SIM of a Dutch provider is wor...

Mylain by Level 1: Joiner
  • 1282 Views
  • 2 replies
  • 0 kudos

Messaging/calling

Contact not saved. Msg comes like 447xxxxx instead of +447xxxx and I can't reply or call unless edit number by adding +. On galaxy s20fe 5g. I have exact same phone but this never happen. Help

ArejaZ by Level 1: Joiner
  • 603 Views
  • 4 replies
  • 0 kudos