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Resolved! customer service

i am surprised i am still an O2 customer after 23 years.i have unused finance on my PAYG phone, which i am trying to recover to my bank.I have purchased new O2 phone and pay monthly account, but cannot manage to complete simple sim swap via online to...

Incoming calls no caller Id

Hi all my calls are coming through no caller Id even if they are contacts in my phonebook. I’ve called O2 who have said it’s no issue on their side and I’ve contacted Apple Support too who said it’s mostly likely to be a carrier issue. Please can som...

Becksloux by • Level 1: Joiner
  • 726 Views
  • 5 replies
  • 0 kudos

Not receiving Incoming calls and text

I have not been receiving incoming calls and text since my old number was ported from Virgin Media to O2 (as part of the virgin-media bundle). I have tried customer service at least three times and the online chat support. All they have asked me to d...

Scoon by • Level 1: Joiner
  • 732 Views
  • 2 replies
  • 0 kudos

Resolved! Switching to my old number

I have recently opened a new, pay monthly, account with O2. I asked for my old number to be used on my new account, I gave all the details needed and the advisor stated that everything was fine and the number exchange would go through shortly. This w...

Ascenta14 by • Level 1: Joiner
  • 538 Views
  • 2 replies
  • 1 kudos

Resolved! Phone issues

More info (Highlight to read)Anyone else having issues with Samsung A23 switching off during phone calls?Anyone else having issues with Samsung A23 switching off during phone calls? More info (Highlight to read) More info (Highlight to read) More inf...

Resolved! Lost sim

I have lost my O2 sim. I am in Australia and so I took my O2 sim out when I arrived and it has gone missing. I need my English number to verify certain things and obviously I can’t do that without this sim. I don’t know if there’s any way around this...

Hamish2 by • Level 1: Joiner
  • 805 Views
  • 1 replies
  • 0 kudos

Keeping old number link?

Hi everyone, I've joined O2 and I want to keep my old number. I can't find any link to do that online.Is it really calling 202 or going to the shop the only option to transfer my number?With other provider I was able to do that online within a minute...

Amx by • Level 1: Joiner
  • 1787 Views
  • 14 replies
  • 0 kudos

Oneplus 5T

Hi thereI havd my old oneplus 5T which I dropped and the screen broke. I can't access my photos .. yes, stupid, should have saved to cloud... is there any way I can access the photos ..ever.. ? Any help appreciated !

MW21 by • Level 1: Joiner
  • 716 Views
  • 5 replies
  • 0 kudos

Resolved! Call Forwarding won’t switch off

I’ve just returned from a work trip and I set Call Forwarding on my iPhone12 to my work phone. However, now I’m back it will not let me cancel it. If I go to Call Forwarding it appears as if it is switched off, if I try ##002# (with WiFi calling off)...

RuffTic by • Level 1: Joiner
  • 1102 Views
  • 1 replies
  • 0 kudos

Resolved! Series 8 Apple watch

Is anyone else still struggling to have their data plan installed on Apple Watch (series 8)? Patience running out!!

Ruth_Parf by • Level 1: Joiner
  • 524 Views
  • 2 replies
  • 0 kudos
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