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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3004 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5074 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15920 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8106 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7477 Views
  • 6 replies
  • 0 kudos

No signal

I’ve had terrible signal for days 

Perrie by Level 1: Joiner
  • 300 Views
  • 2 replies
  • 0 kudos

Resolved! No coverage in my home. No home phone and chat isnt ever available

Email for tech support please and cannot contact any other way. Hi I have moved address. I have no landline at my new address as I haven't used one in years. I haven't any O2 phone signal either. I've utilised online chat numerous times with it being...

Resolved! Refund

Dear Team, This is sandeep reddy i return my order on June 1st but still didn't get full refund 425 pounds , my order number [Personal details removed] product name :- Post-pay 5G Ready Triple Sim, HAN Apple iPad Pro 12.9 inch 2021 MHR43B/A

Resolved! New sim for Google pixel 6 pro

Hi I'm wanting to upgrade to the pixel 6 Pro but while entering the details it says I need a new nano sim. I thought pixel 6 had the esim so I wouldn't need a new sim. Would welcome any advice. Thanks

Colette1 by Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos

Signal

I don't get any signal at our flat, I haven't done since we moved in about 9months ago. I have to rely on wifi and too make calls I have to leave the flat and cross the common to get signal.

rhysplm1 by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming - Data works but no calls..

Hi, First time roaming in Norway with O2 sim. Data connection is fine but can't make or receive calls. Any suggestions welcome Thanks

Seesaw22 by Level 2: Apprentice
  • 942 Views
  • 2 replies
  • 0 kudos

Premium SMS not working

I used to be able to text premium numbers no problem - a bar was then added which O2 have advised has been removed, I also don't have a spend cap but cannot send SMS to any short premium numbers even after contacting o2 so many times, its really frus...

Porting - no phone for 24 hrs

Hi, Porting from Vodafone to O2 but keeps failing - no phone for 24 hours. Can @O2Sarah- or @Martin-O2 please help ?

Seesaw22 by Level 2: Apprentice
  • 1072 Views
  • 5 replies
  • 0 kudos

Resolved! 4g download speed

Hi guys..I recently received my new contract phone..I live in the largest town in cornwall that still has no 5g wich is fine, but my 4g download speed in house is half a meg at best..is this normal...

Millsy by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! Ported old number , now no service on either line.

I just started a new contract with o2 . I filled in the port number form to bring my old three number. the three phone has since lost service , but 8 hours later now both phones have no service. when calling either number I get the message the number...