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No final bill and split port

My contact was cancelled on 30th May via PAC was told it would be 10 days before final bill be issued then 14 days, its now 21 days and no bill when I log into account says I have no product or services.I have used live chat several times and keep be...

Resolved! No network for over 24HRS

Good morning, I have had no network for over 24HRS now. I keep checking online at the network status and it confirms there a mast down in my area ST4 6LS, what is being done about this? When will it be back up and running? And I expect to be reimburs...

Gifs

i cannot send gifs at present, the icon has been replaced with the live location icon. Any help please

Resolved! Anybody else having problems trying to upgrade their account online or on mobile?

I'm trying to upgrade my account from a SIM only to a SIM with OPPO phone. I've tried endless times via 02 website and APP and I constantly get the same error message 'no connection' which is incorrect because I do have a connection, but not with 02....

Resolved! Multiple accounts for same number

I have recently been moved over from Virgin Media and seem to have multiple accounts under different emails but the same number. I’m trying to change address as moved house but it keeps saying number attached to other account. How do I close down an ...

Resolved! PAC code

Leaving O2 - requested PAC code- received with an expiry date of week. Date remains same each time requested since. I thought PAC code should last for 30 days. Why is O2 different?

Resolved! No data/visual voicemail after SIM Swap

My mum's phone was recently stolen, we've got the new phone, ordered a 5G ESIM and had it activated. It's been a few days now and most features apart from SMS/Calls are not working, the phone won't connect to data, has no wi-fi calling, personal hots...

Resolved! People I have never contacted returning my calls

I have noticed for a few weeks now that I am getting phone calls from people I do not know, and have never contacted, saying that I have called them from my mobile phone number, and that they are returning my missed my call to them. They seem confuse...

Resolved! Setting up new phone

No sim card

Resolved! Do I need to use the new SIM I received when I upgraded my plan?

I've just upgraded my SIM only plan online and the new tariff allowances are already showing on the MyO2 Account page. I've been sent a new SIM which I'm expecting in a day or 2 but my question is - do I need to install this new SIM when I get it, or...

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