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Resolved! Voicemail access

Until the changeover to 02 I had simple access to voicemail on my Samsung device. Now I am asked to enter my mobile number and when I do, I am told the number has not been recognised and I am not given access to messages waiting for me. What can I do...

My 02 app

Hi every one still haveing problems with my o2 app it was working till I got community rewards credit put on my account and it reset all my data mins and text to 0 spoken to 02 and they told me that it shouldn’t of done that has any one else had this...

Resolved! Not receiving OTP from bank

Hi, I need help urgently as I'm so frustrated now I switched to o2 network yesterday and successfully got my number ported. I switched because I was not receiving OTP from my bank on the Lebara network. Unfortunately, in facing the same issues even w...

Resolved! Correct my name

Hi the name is shown as Deerek Ferrier, it should be Derek Ferrier. Please amend.

Resolved! Poor photo quality with Samsung A52s

Hi,I am continually experiencing poor photo quality with my A52s. It's whenever I take a photo of a striped, spotted, zig zag object. The photo always turns out distorted or blurry/wavy. I visited my local O2 store today, they told me to message you ...

Resolved! [Removed], my home address! the signal keeps fading and recovering or dropping out - it can stay out

[Removed], my home address! the signal keeps fading and recovering or dropping out - it can stay out for half an hour. The same happens outside the building. I have no problems elsewhere. This has only been happening since the 5G rollout. I have live...

Cannot connect to any network in the US, despite O2 travel inclusive zone

I have a Pixel 3a, with a 150GB tariff which includes O2 Travel Inclusive Zone. I was able to use 4G in the US back in February with this phone and tariff. I'm back in the US today and I don't have any network whatsoever (I'm at the same place as las...

Resolved! No service

Tel no [Removed] was changed from virgin last night this morning his phone is saying no service

Resolved! Cant Contact

Hi all, im having problems, So ive received and email to say they've cancelled all my extra which include calls and data, i have a pre agreed amount to pay each month which coincides with my actual bill and theres been a lot of issues to date with th...

Resolved! VAT invoicing - hair pullin gout

Dear O2. I do not want to watch videos on how to find something as basic as a VAT invoice. your billing site is the worst ever. All small business owners need is a big button - down load vat invoice. even logging in the user interface is needing some...

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