Roaming in Turkey / Saudi Arabia
Doesn’t work. What do I need to do to enable?
Forum Posts
Resolved! If I changed tariff for more data I can keep the same number?
Update tarriff
Sim only plan
available option for renewing sim only plan. Remark: there are multiple O2 plan which is much cheaper with more data than mine
Apple Watch Mobile Service Issues
I purchased an Apple Watch SE 2nd Gen a month ago & have tried to set up the mobile service but it just says: "We're setting up your Apple Watch on the O2 network & we'll text you when it's all done. If you don't receive a text within 24 hours, call ...
No signal indoors or out
Recently moved to o2 and ever since I moved over to my new sim I have had no signal indoors or outside. I checked the o2 network checker before switching and it said good signal indoors and out in my area however since switching I’ve restarted my pho...
Resolved! Old email address
I've recently been moved from Virgin to O2. My username is a redundant email address I no longer have access to. How do I change my email address to my current one?
Resolved! sim swap
i have new sim card and want to keep my old number i have a pac code
Error Connecting to o2
I recently received an email from O2 after being 'transferred' from Virgin Media, containing a link which was supposed to take me to my new account. When I click on this link instead of going to my account, I receive the following message.I am using ...
Unable to receive international text messages [to UK phone]
I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch a...
Resolved! Unnecessary data bundle
I topped up 10 pounds with the intention of getting my 7GB data bundle but instead it’s taking 2 pounds from me everyday to give me 100mb for each day. I never asked for this!! I want my 7GB back
