Get tech support for your O2 issues

Apple Watch Series 8 “Activating Data”

Hi, I recently swapped to an Apple so I could use an Iwatch with connectivity. It’s been over 24 hours and on the watch app under mobile data I’ve had a spinning wheel wheel of death which just says “activating” I’ve tried factory restart and no chan...

Resolved! Charged for phone but no order/confirmation email - how to get a refund?

I did the upgrade. money has been collected, no confirmation email with ordering a new contract. Will the self-destruction be rallied or will I get the money back?

No sigal

Suddenly I lost the signal on my phone. I have no way to contact o2 because I don't have another phone.

Resolved! Difficulty porting number from EE

Hi guys Desperate for some help. I requested to port my number from EE to O2 one week ago. 1. Hadn’t heard anything so I called customer services, they did a manual request for me and said it would happen the next day. 2. The next day - received a te...

Resolved! iPhone 13 SIM card

Hello not sure who to ask I received my new iPhone 13 and can’t get network set up . I had a sim for iPhone SE but says SIM card not compatible. Can you help to complete my setting up of new phone, thanks Fiona

Resolved! security password

Hi how can i change my security password

Work VPN not working whilst using personal hotspot

Hi My home internet is currently not working and I am trying to contact to my VPN using my 02 phone personal hotspot but it will not let me connect. I have contacted my work administrator and they say the issue is with my service provider.

I'm having an issue activating esim on my iPhone 12 mini

I switched from 3 network to O2, initially I received physical sim and raised request for esim. When I'm trying to scan the code it says "unable to activate esim, contact O2 for assistance". I had a call with O2 support team using my physical sim and...

Roaming data not working in Germany after switch from Virgin Media

Hello,I have an iPhone 11. I am abroad in Berlin and I’ve tried several times to connect to the roaming APN. Phone calls are working, it’s just mobile data. From time to time, after clicking on reset settings and rebooting device I achieve to connect...

Unable to receive text messages or calls after porting to O2 from Vodafone

10 days ago I moved two numbers from Vodafone to O2. One ported over okay (the number linked to this login). The other has been a complete disaster. I am unable to receive any text messages and the only calls I have received have been from an O2 hand...

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