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Variable or non existent network

Hopefully this is the right place to raise a query on coverage. I am in the BD17 6 area. I can only see one tower when we have a further 5 closer but blocked by the lay of the land. My cell tower check isCell ID 186,rsrp -126 andrsrq -12,sin 0 12 and...

Number transfer

Hi. I just purchased a new contract on 02.I was already on 02 but the deal I g0t was cheaper as a new customer. I spoke with 3 different people over the phone and they said they could transfer my number easily. Anyway. Since then, the number I want t...

Porting landline number

Hi. I want to get rid of my landline in the house but keep the number as I have had it for years and most people know it. How is this possible please

Resolved! All Incoming calls show as Unknown

Since I upgraded my sim card. All calls I receive are 'caller unknown' even when numbers are not withheld. Seams to be a common problem, tried changing sim cards several times including 4g & 5G sim cards, tried resting network connections, tried 4G c...

watch sim still stuck on O2 Activating. 2 weeks later

Ive spoken to O2 customer services for over 4 hours in total. They set up the airtime £7 plan over phone then cancelled it after the call had ended. The guy who did it won't call me back. Why is this so complicated. O2 service is very very poor

Can’t make calls on new phone

There is no network connection on my new phone and I’m unable to make calls

Resolved! Visual Voicemail

Switched from EE to O2 pay as you go a couple of months ago and since then my visual voicemail has not worked. Have scrolled through the community and many advise asking O2 to activate IData on my account, however after a couple of long and fruitless...

Can sent text messages but cannot receive

Samsung Galaxy J3 stopped receiving text messages, but I can still send. Have updated software, optimized phone, and cleared out old messages. Still not receiving.

Resolved! How the hell do you get your PAC code?

Can anyone clarify how on earth you get your PAC code please? I have tried the text message service and this does not work if you have two numbers on your account. I have tried the website link on MY O2 and when you click continue this does not actua...

My app

Can't log in to my app

O2

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