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Resolved! Phantom voicemail

I have a Samsung A3 (2016) mobile. Every time I switch it on it says I have new Voicemail and should dial 901. When I do so I don't have any new voicemails. Anyone else seen this? It's not a major problem but I can't help feeling there is a simple so...

Resolved! Billing

I keep getting messages regarding billing I've paid

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I've had a 2 on my messages app since the account was taken over from virgin mobile. I thought it would be fixed once I got a new phone but it's still there so I presume it's a SIM/account issue?Any help appreciated

stolen phone and can't remember security question

I was mugged on the weekend and my phone got stolen. I filed a police report that day. I went to the o2 store but as I can't remember the security question (i know my billing details etc and I can log into my o2 account) they made me call customer su...

Can't get my account on the app

Please help can't get my account details on the app please help Thanks Malcolm

Resolved! Unknown caller ID

All incoming calls are showing as unknown despite being in my contacts. How can I fix this?

Text problem

Dear [O2 Customer Service], I am writing to express my extreme disappointment with the service I have received over the past four weeks regarding an ongoing issue with my text messaging service. Despite numerous attempts to rectify the situation, I h...

Signal issues

I’ve been with O2 for about 3 years now. When I got my first phone from them it was amazing, signal was fantastic had no drop outs and could even take a phone call sitting on my couch (which was out of the question with EE). since upgrading to an iPh...

Resolved! New phone

I have Galaxy S9, and have transferred everything to my new Galaxy A34 5G. I think they both use Nano sim and Galaxy A34 5G has come sim free. I am not sure how to proceed. Could I just take the sim from S9 and insert it to A34? Will that work or do ...

new passwords not working

Hi. Im quite frustrated as i've been trying to get in contact for 6 weeks now with no response. Everytime I try and log into my o2 account to see why the bill is higher it says password incorrect. Five times now it has asked me to reset my password, ...

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