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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

using phone abroad

Hello,pls I need your help, currently am away from UK and thought automatically my phone will roamed but I can't get my text messages and my phone not ringing, pls how can you help me am a monthly paying customer

Resolved! Change of number

Hi I took a contract phone out on Sunday, I would like to change the new number to my old number if that is possible?

Changed tariff 2wks ago active DD but 02 say I’m with a diff service provider

Frustrating the hell out of me. I’ve logged in my 02. Says I have account. I’ve rang up. They’ve said I have no account. Yet 02 are taking the direct debit and my phone still works. But cannot get emails and stuff anymore

Resolved! Why can’t I get an upgrade

I’m looking to upgrade but it says an upgrade is in place but I didn’t

Resolved! Account details

I was under the belief that both mine and my son's Iphones were under this account. However, I can only see my own device under this account and not my son's and I am not sure which account his phone will be under. How do I go about figuring this out...

Resolved! Text messages

Hi, I have not been able to send or receive text messages for a few days. O2 help is not helpful!

Resolved! Tarrif

I want to renew my tarrif as I've ran out of data

Resolved! No signal

Cannot receive, make phone calls. Cannot send, receive texts. Been like this for 2 days even though using WiFi calling.

Resolved! What proof of purchase do I use to claim my free accessory kit for a galaxy z fold3 on contract?

I have just got a galaxy Z fold3 on contract with a claimable free accessory pack, however to claim the pack I need to upload proof of purchase. Does anyone know what I can use for this as I don't have a receipt or invoice with the price of device on...

Resolved! Coverage map not accurate in my area

For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is n...

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