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Assistance Required: Activating UK O2 SIM for Use in Italy

I recently acquired an O2 SIM card and activated the £10 Data Big Bundle without first using the SIM in the UK. Now, attempting to use it in Italy, I'm encountering an issue where it's indicating the number is not registered. Could this problem be du...

Data not working

Hi, My data is not working, it is showing full network coverage but the download speed when I have checked is only 2.66mbps so it will not allow me to steam or even browse at all as it just doesn't do anything.Can you help please as its been like thi...

No phone connectivity

Unable to make/receive phone calls or texts. No billing issues.

Can’t log into app

Last week I could log into app this week it doesn’t recognise details re set password and still doesn’t . Logged into website says there is nothing linked so I try to link number and its says it is already registered

Can't log in

I'm abroad and can't log in. I've had a text saying I've used half my data, but my data is switched off, so not possible.

Fraudulent calls and emails

Hi, since my number was moved from Virgin to O2, I have been receiving a large amount of calls from various numbers, trying to get access to my account details. Today I also received an email from news@o2-email.co.uk claiming there’s an issue with my...

Not allowed to use my o2 app

I am unable to long into my o2 app.I am also having issues with upgrading my phone early because “there are changes” on my account - I have not made any changes… I have been having issues with my o2 account for the last few years, and it’s to they po...

Frozen

My new apple 15 pro max frozen I can not reboot or switch off

4g speeds dropped from 40+ mb/s to less than 4mb/s in AB42 near peterhead

4G speeds drastically slow. Dropped from 40 to 60 Meg to less than 5 Meg all day. It is unworkable as a main Internet provider. Are there known issues/reasons for this?

Resolved! No text or calls after port in

Hi, I am on a new pay monthly contract for almost a month. I ported in my number from the previous network in the second week of Jan. Since then I am not able to receive any text messages. O2 asked 10 business days for the backend team to fix the iss...

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