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I cannot take an incoming call and I cannot type on the numbers pad when making an outbound call

Hi O2 Tech support. Something strange has happened to me that has never happened before and it happened right after I renewed a 24 months contract. I cannot take an incoming call and I cannot type on the numbers pad when making an outbound call. It l...

Confirming location when using Komoot

I use an apps called komoot and strava to navigate. The Oppo is having problems picking up locations when I run the maps in offline mode. This has only been happening lately. Any ideas as how to solve this?

Can't call and receive calls, can't send and receive messages

Hi, I'm abroad in Poland since Saturday. I'm on Pay as you go. My roaming is on but I can't call and receive calls and I can't message and receive messages. I'm staying here for 3 weeks but I can't use my phone. I have done network reset, I tried to ...

Refund

I’ve been send emails saying to get in touch to claim a refund as I’ve now left 02 . But when I click the link and try to log intomy 02 app it says I’m not registered ( I guess this is because I’ve left 02 ) so how do I claim the refund please ?? Ann...

Resolved! Apple Watch Ultra airtime plan activation

Trying to link up Apple Watch with o2 but keep getting an error code 108. This has been with the technical team for 2 weeks now and still nothing. I’m so frustrated and really don’t know what to do. Have followed the Apple Watch activation guide but ...

Unable to get emails

I am in Spain but unable to get my emails. I did and the start of my visit. Now being informed there is a problem with the server. Offers to fix but can’t. Any suggestions on how to fix

Need MCK code to unlock my old phone for daughter,

Trying to unlock my old phone for daughter to use on different network. After ages on virtual chat yesterday I was sent the wrong thing. Today I just get message to say they are too busy. Help please

Resolved! How do I raise a formal complaint with O2?

I wish to raise a formal complaint connected to the failure to end of payments via DD, but cannot see any messaging facility, just auto responses. Peter Smith

Resolved! I can’t login to my o2

Trying to login to my o2. It says “my o2 isn’t available to you yet, if you’re new to my o2 … etc etc” I have been on my o2 for years and logged in since having this device various times. Can you help me with this?

Resolved! SIM card

Recently received new phone but not my new SIM card. I can’t make calls or receive text messages

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