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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5902 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2230 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2124 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1580 Views
  • 6 replies
  • 0 kudos

Resolved! Rubbish or no signal

I have been with o2 forever but the last Yr of so I get no signal people can't ring me or hear me I struggle to ring anyone

Lisa06 by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

volume

I have turned up the volume on the side of my phone i0s 6 and the ringer, but whenever I make a call, the ringtone is low volume and when the person answers it is quiet. Please advise

Resolved! number switch

taken out a new contract for my girlfriend, was told it would be 48hrs to switch her over to her existing phone number which she wants to keep. 48hrs past and she's still waiting for this to be done, i supplied pac number as required what is the hold...

samt999 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

wifi calling

wifi calling suddenly disappeared, have tried all the help documents for ways of finding it or kicking starting, have checked my o2 account too and its active/showing. i urgently need this I have no phone signal and rely on wifi calling to keep in co...

madz21 by Level 1: Joiner
  • 130 Views
  • 7 replies
  • 0 kudos

Resolved! SIM cards

Hi there I have never received my sim cards from you and I have new address now

Glitzy37_ by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock my old phone

Good morning, I would like to give my old iPhone 11 Pro to my sister in law who is on another network.I was wandering if you can do this for me plz.

Dawn68 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos