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Forum Posts

Resolved! Technical issues

I've been trying to apply my 25% discount to my monthly plan, but for some technical issues I am not available. I tried couple of time . Can you please help me?

Ds6 by Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock Huawei P30

I have given my partner my new O2 sim. The number has been ported from her previous supplier (Vodafone) but she is being asked to supply a SIM network unlock NCK ...

Sb111 by Level 1: Joiner
  • 678 Views
  • 1 replies
  • 0 kudos

Germany - no internet connection with 5G

I am currently in Germany. With mobile roaming turned on the my Apple I Phone indicates 5G but there is no internet connection . How do I get internet connection please?

Resolved! Text Messages from contact

I have a contact that cant send messages apparently the get a reply that i have "Opted Out". How do i fix ??

IanR2410 by Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

PUK Code

Hello, My phone decided to turn itself off. When I managed to get it back on, put in the correct PIN code but it has now locked and I now need the PUK code. I have logged in to my o2 on my desktop checked my details and it is not there. Tried to cont...

Resolved! Lost sim card

Hi dropped my sim card today down a drain can I please get cancelled and replacement sent ASAP thanks

Robbiem by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM

Hi I’ve moved to sim only yesterday and opted for the eSIM. All was ok until I tried to make a call today and can’t. Can anyone help? Thanks

PJ7 by Level 1: Joiner
  • 1245 Views
  • 6 replies
  • 0 kudos

eSIMs for USA

I’m going to LA next week and need an eSIM as need calls, data and texts while there. I have a iPhone compatible for an eSIM and trying to find out if I can just purchase any brand of eSIM for USA or whether it needs to be a certain one for O2? Tried...

Cathie13 by Level 1: Joiner
  • 832 Views
  • 2 replies
  • 0 kudos

Resolved! My SIM card has been disconnected (REMOVED) and I desperately need it working for tomorrow as I fl

My SIM card has been disconnected (REMOVED) and I desperately need it working for tomorrow as I fly out to Germany for the euros. Had a handset upgrade which my girlfriend is going to be using the handset now my SIM card no longer works in my iphone1...

Gsmit by Level 1: Joiner
  • 817 Views
  • 1 replies
  • 0 kudos

No service, no working sim

So last week I tried to do a sim swap with o2 on Wednesday which failed. Since then I’ve had no service, no replacement sim as the sim swap order from the failed attempt is still stuck in processing. I have tried so many times to speak to customer se...