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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Money added to bill not sure about

Hi there, ive just noticed I’ve had £30 pound put added onto my phone bill that wasn’t me … I would really appreciate if it can be removed as payment due in 2 days as not my bill to pay and have 3 children to buy for tricky as what time of the year i...

06312105 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Waiting on my number to transfer

I’ve been waiting 3 weeks for my number to transfer to my new phone I was told it would take 3-5 working days- why has it not transferred yet?

Heather10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Competion texts not being delivered

I Recently changed to direct debit payments and added an extra in case I entered any competitions on the TV I did enter a couple last month but this month every time I try and enter anything it says not delivered which is quite frustrating is it a pr...

Jillyb1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone signal

2 days ago received email from o2 stating they’d barred my handset in error and it would take 24hr to sort. I still have no phone signal - any suggestions as I can’t ring o2 customer service

Resolved! Customer services

I have called Customer services 6 times now and keep getting cut off before I even get the chance to talk to anyone.

mrkb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No signal

I have no phone or internet signal at all on my o2 phone. It’s been over a week and it doesn’t matter where I am I have nothing

Lizzie217 by Level 1: Joiner
  • 1 replies
  • 0 kudos