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Chance my new number to my old number

Hi Support, My name is [removed] Recently l changed my contract with a new SIM Card and new number: [removed] Could I now transfer back to my original mobile number of [removed] Kind regards, Nigel [removed] [mod edit: as this is a publicly viewable ...

Unable to log in due

Hi, I am having trouble logging as you need to send a code to the mobile number which is not mine it's my mums and I pay for it. I don't have the ability to contact my mum right now and need to log in as I want to link my son's number to the account ...

Old text

I need to access text messages from November 2022 but my phone will only go back to December 2022. How can I access older texts?

Resolved! Remove age restriction

Please remove age restriction only on number [removed] [mod edit: we've removed a personal phone number as this is publicly viewable, thanks ]

Poor connection in good coverage area

I am in RH2 Surrey where the 4G coverage is supposed to be good inside and outside. I recently switched back to O2 and have found that the max bars I get are generally 2! everything runs really slowly. I have switched my phone off and on again and re...

Data usage with the IMEI NUMBER and make of phone

I have been waiting 3 weeks for a simple email to show data usage and include the make and model and IMEI number on the same email, because my phone is purchased from virgin and the data is with 02 this is to hard for you both to have both items on t...

O2 app

Hello, I have a vigin media pay monthly phone and when they merged with o2 I can not access the o2 app to keep track of my tariff

How to cancel a data sim

We have a data sim for a Wi-Fi mobile box that we want to cancel but can find any help as to how to it has a separate number to the phone but can find the option to cancel it , we are not in a contract and want to keep the other number & Phone!

Bills

I would like a list of invoices from March 2023 to March 2024 for work purposes. Can this be emailed to me please? I have tried downloading but are unable to get them all. Thanks

Switching from esim to traditional SIM due to device's incompatibly

When signing up I picked the esim option to transfer my number from my old provider to 02, however I'm unable to find the esim option on my phone. I did a little searching and I found out my phone isn't compatible although 02 told me it was, I now ne...

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