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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5952 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1035 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2280 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2154 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1595 Views
  • 6 replies
  • 0 kudos

Resolved! changing payment card

I am struggling to change payment card as the name on card is not c hughes but miss c e hughes and it won't let me change it and it is so hard to just speak to someone at O2 can you contact me to sort this out

cchughes by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Call about payment

Hi there, I have been contacted about 6 times in the past few days by different numbers asking for payment. Originally there was issues with my direct debit and the payment came out of my bank account and then was refunded? the refund wasn't prompted...

jolene123 by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Resolved! Do I need to change my SIM?

Hello, I’ve just switched from a contract to a SIM only and I’ve been sent a new SIM card. Do I need to change my SIM even though I am already an 02 customer? If I need to change, how do I keep my same phone number and ensure I don’t loose any data?

KatieJJ by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! complaint

ive been trying to contact yourself on o2 to speak to you for 2 days and still nothing .your service is rubbish

sup22 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Dont seem to be registered for Volt

I ordered my new o2 phone contract 17th Nov and recived the phone on 2nd Dec. I'm already with Virgin Media with the same name and address. I havent had any notifications about Volt. It says it could be 14 days but its been 3 weeks. Could I get some ...

DanJohn by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! old bills

how do i check old bills

Resolved! Contact

How can I make contact with o2 if my services have been restricted and this is my only way of making calls/texts.I have tried the online chat but they are busy all the time

SjD by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! Sim not working

I have received a new device from insurance however any sim that i put in the phone will not register so there is nothing happening?