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Migration to the new billing system

Hi all, This question might be asked a number of times, but I need some tech support here.On April 30th I received an email about new billing system and requirement to contact O2 to keep my number as they failed to transfer me automatically.I did it ...

No roaming or signal

Hey, since landing in Ibiza last week my phone won’t allow roaming or signal even though they’re all switched on. Since returning back to the UK it is still not working. It originally had two numbers but now both have disappeared, any help would be g...

Resolved! Alcatel link zone

Have followed the instructions to the letter, downloaded the app on my iPhone, connection not found. Followed instructions which states go to settings page but not clear what I am looking for on settings page. Instruction very poor and need help to l...

Not recieving all text messaages

Hi my number has recently been switched too 02 and I'm having issues receiving all text messages phone calls work just fine. I can send text's and others receive them but I am not receiving the responses.

Resolved! Rolling plan switched

Hello, I had switched my rolling plan last night, but it still hasn’t activated yet

Alcatel 4G WiFi device

I have just received an Alcatel 4G portable WiFi device (Linkzone 4G LTE Cat 7 mobile WiFi). I’m having issues connecting it up. It says to put in the IP address in the browser but when I do it comes up with “this site cannot be reached” and I can’t ...

Resolved! Port my number

Hi I would like to port my number to current o2 sim. My PAC code is *********. I want to keep my old number which is **********. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Sim swap

I just swapped sims from three to o2 and I want to keep my old phone number (from three) I already have a PAC number from three and o2 said that I could do this. I just put in my new o2 sim, how do I swap my number back to my original number ? I trie...

Tech support

Hello! I would like to complain about the incompetence of the staff at O2 Oxford Street. I came to find out the terms of a loan for a phone, an O2 employee said that I could apply for it without any problems, but he did not tell me that without havin...

Resolved! Not receiving OTP codes

Hi,Over the last week, I have not been receiving OTP codes from either Santander or O2 (for the My O2 app). All other SMS messages have been received ok. Any help gratefully appreciated. Thank you.

O2

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