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Forum Posts

Wireless charging iPhone 15 pro max

I’m having trouble with wireless charging ? The phone is less than 6 months old. It will charge if I plug in a usb charger but won’t charge wirelessly and I’ve tried multiple wireless chargers ????

Resolved! Restricted service

Pay bill when restricted online as can’t call

Stef21 by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Balance

Hello.. I have a balance of 60 € in my account. Now the balance is 0, knowing that I did not make calls or use the Internet. Please know the reason for withdrawing the balance?

Can’t view bill

I can’t view my bill via the app. It says to call o2 but I have just spent the last hour on the phone to them. Can’t seem to find it via the web either. Any ideas?

Rach86 by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Can’t log into 02 app

Hi I can’t get logged into my 02 account. I’ve put in password I’ve reset it and still not able to log in. my email is jemmamcglinchey**Personal info**

Jbf1988 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Messages

It won’t let me send text messages to people it’s like there is a block on my number

Liyah by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Sim card not activating

Last week my phone got stolen, so I got a new iphone 13 and sim card on Saturday. It still hasn't activated. I have tried turning it off and on again and reinserting the sim card and adding the pin.I tried phoning, but after 40 minutes I got cut off ...

SaraJ by Level 1: Joiner
  • 456 Views
  • 2 replies
  • 0 kudos

Hi data all used

Hi I had a message today that I had used all my data upThis is the first time ever - it doesn’t refresh until the 3/4/24 it’s only the 6/3/24 today can you help me find out what has happened please?

Annetta-H by Level 1: Joiner
  • 280 Views
  • 2 replies
  • 0 kudos

Resolved! Do I need a new SIM card for my new 5G phone?

I have just bought a new Samsung Galaxy A25 5G phone from John Lewis (not O2) and have inserted the SIM from my old phone which is quite an old ex-Virgin SIM so I assume it is a 4G SIM.2 questions: 1. How can I tell if it's a 4G SIM 2. If it is, how ...

jellyroll by Level 1: Joiner
  • 654 Views
  • 3 replies
  • 0 kudos