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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7278 Views
  • 6 replies
  • 0 kudos

Nothing is working

Hello, I’m message you because I have some problem with my OPPO find x3 neo, everything was fine and in one moment I couldn’t blocked my phone, them it switch off by himself, now is black screen with white flashing writing “ColorOS” in the middle of ...

Lukas9 by Level 1: Joiner
  • 272 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch data plan error code 14

Hello I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.I followed the instructions on:How do I buy an Airtime Plan on an Apple Watch that I already have? Now, I see the data plan in MyO2, but I get this e...

John39 by Level 2: Apprentice
  • 32259 Views
  • 303 replies
  • 0 kudos

Internet access Cuba

Why have I been unable to access the internet on my phone in Cuba since Covid ?

Mace2 by Level 1: Joiner
  • 259 Views
  • 3 replies
  • 0 kudos

Your website is impossible to use

I'm trying to log in to see why my bill is so high this month and I keep going round in circles - when I log in the only option is to reset my password, I've done this 3 times. Is there a problem with your site or is it purposefully difficult to acce...

Nope1 by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

New iPhone 14

I currently have apple iPhone SE and am planning on purchasing iPhone 14. My current tariff is with O2 and I want to know if I can use both my old phone and my new phone on the same tariff with the same telephone number I.e. both phones will ring if ...

VP58 by Level 1: Joiner
  • 253 Views
  • 3 replies
  • 0 kudos

SIM Order

My SIM order is yet to arrive.The Royal Mail ref no. appears to be missing one character.Please update the order status with the correct Royal Mail tracking number

Krishnan by Level 1: Joiner
  • 263 Views
  • 3 replies
  • 0 kudos

No network after update

Hi,it's 3rd time I'm completely loosing network after an update.Only around 2 weeks ago I lost all my date because I had to reset my phone to factory settings and today it happened again.I have a child with special needs and complex health needs,I al...