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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7075 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1900 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4264 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3495 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2622 Views
  • 6 replies
  • 0 kudos

Resolved! recently moved house no signal

hi I have re entry moved house and am receiving no mobile signal whilst at home, this is impossible to cope with as I have to be contactable. it has been suggested to try the 3g option, this did not work. I need a solution as I am tied into contract

nikkib007 by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos

SMS text to Premium short numbers not working

I used to be able to text premium numbers no problem but stopped working about a month ago. I have a spend cap but I have not spent any of that recently. I cannot send SMS to any short premium numbers even after contacting O2. I have rebooted my iPho...

TCRussell by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Resolved! Inquiry

Good morningi made application for a Apple iPhone13 But haven’t got a reply on the status of my application. I have already been debited £30 upfront payment.

Resolved! Credit Check Fail.

Hi, I recently joined you O2.My intention was to bring two numbers to the same account on Sim Only.Less than an hour after passing a Credit Check for my first number I failed one for my next attempt on another numberI emailed the people at Credit Ref...

erewego by Level 1: Joiner
  • 369 Views
  • 10 replies
  • 0 kudos

Resolved! Outgoing calls

I keep getting transferred to payment line when I try to make an outgoing call. There are no barrs on my account. Ive phoned 02 numerous times. I’ve upgraded my phone and sim. This has been like this for over two weeks and it’s frustrating

MC53 by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Resolved! data

so I need more data as my wifi has been down. I would normally just buy more but because I have changed my tariff it won't let me buy a bolt on.any suggestions?

Resolved! Order

I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is t...

Help28 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Resolved! CCTV SIM card registration

Hi, I have bought a cctv camera for my stable yard. It has an O2 SIM card to send images to my phone. There is a phone number with the SIM card which I need to register with o2 but to register the number I have to enter a code sent to the phone numbe...