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Forum Posts

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Signal

The signal where i live is terrible I have reported it before and according to your company everyone has full coverage in this area...If i could take a screen shot and upload it i would! We have no coverage inside the house or outside its madness..I ...

Signal5 by • Level 1: Joiner
  • 679 Views
  • 2 replies
  • 0 kudos

Mobile connection issues at home

My mobile connection at home has degraded over the last three weeks. I have checked the coverage app and there appears to be an issue with my local data mast? When is this likely to be fixed, I really don’t expect such poor service from a large outfi...

Ste71 by • Level 1: Joiner
  • 928 Views
  • 3 replies
  • 0 kudos

Getting IMEI Blacklisting removed from My O2 Mobile

I purchased my mobile from Marketplace and now it's gone IEMI blacklisted. Spent hrs trying to sort this through customer services. I am now the legal owner of the phone. Customer services says there's no bars.If the prior owner had a problem with O2...

Account access online

I currently hold 4 mobile accounts with you yet your website can't find any of them. It offers to send text codes that never arrive. It says I can use my Virgin login and guess what it says you need to send me an email for that! Please help I'm going...

KeithMu by • Level 1: Joiner
  • 571 Views
  • 1 replies
  • 0 kudos

Poor or no service in my area

I have gone through all the "help" on the website my area supposedly has good indoor and outdoor signal at 4g level but unless I'm on wifi calling I can't make or receive calls. Usually only have one or no bars inside or out.

stonelane by • Level 1: Joiner
  • 2056 Views
  • 9 replies
  • 1 kudos

Phone won’t make calls

Hi I upgraded my phone to the 13 last month and my phone will not allow me to send text messages or make phone calls

Emma_2163 by • Level 1: Joiner
  • 654 Views
  • 3 replies
  • 0 kudos

switched to O2 - can't make calls

Hi, I've recently swapped from Vodafone to O2 and transferred my number via PUK. I had selected e-sim from the sales page because it explicitly stated my phone was compatible, though having looked at my phone manufacturer's website after purchasing t...

Dylan87 by • Level 1: Joiner
  • 1202 Views
  • 3 replies
  • 0 kudos

Resolved! Travel Inclusive Zone

I am 76 and not techy at all. I have been given Travel Inclusive Zone which might be very handy if I knew how to use it as I go to the USA on Tuesday.1 Is it for uSA internal calls or Usa to UK calls?2 What does each of these calls cost?3 How do I ac...

JustChris by • Level 1: Joiner
  • 762 Views
  • 1 replies
  • 0 kudos

Resolved! IMEI blacklist

Hi I have an issue where I lost a phone 2 weeks ago and for insurance purposes I need confirmation that O2 have barred the previous IMEI number I have gone in shop, they said it was responsibility of phone company (e.g. apple). I have rang customer s...

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