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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3053 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5089 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16021 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8135 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7502 Views
  • 6 replies
  • 0 kudos

O2 wifi

Why am I getting charged for calls I make while on o2 WiFicalls? And why do I only have 1 bar although my WiFi signal is full bars

Mig1 by Level 1: Joiner
  • 560 Views
  • 5 replies
  • 0 kudos

Number port

I've been waiting all day for my old number to be ported over to my new SIM . Is there someway I can check when this will happen as I need to be contactable ?

LJH by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Apple Watch

I ordered an Apple Watch, paid the upfront cost and it’s out of stock yet money was still taken. I want to cancel this and order a different series watch.

Chelsea01 by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Resolved! Charger Fault Straight out of the box

I received my new Samsung Galaxy S20 Ultra today by courier, phone is great and was set up really quickly, i used the cable that comes with the phone to transfer across my info from the Galaxy S9 however when i plug in the charger it does not appear ...

Chris98 by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Disney

My Disney plus does not work on WiFi for the television get error code 83

Matthew6 by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Preorder

I had pre ordered my Samsung s20+ on the 29th February. I got a text regarding this preorder on the 31st March saying my device is ready. I missed a call on the 2nd April and haven't been able to ring back since. Where is my phone? And where is my £5...

Preorder1 by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

2contracts

I am unable to change my phone number over to a new contract and cancel my old one. No one to speak to! Paying ridiculous amounts of money.

Marlene by Level 1: Joiner
  • 385 Views
  • 2 replies
  • 0 kudos

Amazon Extra on Prime

Hi,I signed up for Prime music on priority, I got sent the link to redeem but it doesn't work. I have tried on email, myO2 on my phone and via the O2 website. Can you help please

Donners by Level 1: Joiner
  • 737 Views
  • 9 replies
  • 0 kudos