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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3053 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5088 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16020 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8135 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7502 Views
  • 6 replies
  • 0 kudos

enter IMAP password

Outlook on my phone failed to open with message saying that I needed to re-enter the password for my IMAP account. Entered the required info phone would not accept it. Suggestions please

UncleA by Level 1: Joiner
  • 530 Views
  • 1 replies
  • 0 kudos

Weak wifi signal

I have a samsung a70 and having major problems with the wifi antenna I think it is. My connection is terrible if I'm more then 10 foot from my router it's really slow or drops connection if I'm playing a game. It's getting worse. It's not my home con...

Grant106 by Level 1: Joiner
  • 701 Views
  • 3 replies
  • 0 kudos

samsung a70 black screen of death

I got a samsung a70 in january. Today, whilst listening to music, the screen went bright white, and wouldnt respond. i turned it off, to reboot it, as lately it has been freezing sometimes, even thou i have updated it. Now it wont turn on at all. ive...

I phone 11

Hi I recently upgraded to I phone 11 have not been very happy with it as when I am on any kind of call be it voice of messenger or FaceTime the sound keeps cutting out and sounds awful and also lots of my voice feedback

Sjk1966 by Level 1: Joiner
  • 419 Views
  • 3 replies
  • 0 kudos

Resolved! Lost contacts

Is there a way of getting contacts back or downloaded back onto phone my dad has some how wiped his phone completely but nothing was on sim or phone ?? The phone seems to have been completely wiped when he’s tried to do something ? Please help

Emzy6786 by Level 1: Joiner
  • 620 Views
  • 5 replies
  • 0 kudos

intermittent ability to send emails

hi O2 communitymy husband and I each have an O2 mobile phone pay monthly contract under the same account. On a regular basis we are unable to send emails, this happens for a few days then we can suddenly send them again, then it stops again. We don't...

Couchy by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Resolved! Sim lost

I lost my pay monthly sim card on the 17th so I then spoke to a online adviser and ordered a replacement sim and was told they would send a new one out that would be ready to go straight in my phone no hassel. Well the new sim come so I put it in my ...

DAMO666 by Level 1: Joiner
  • 439 Views
  • 2 replies
  • 0 kudos

Resolved! defence discount%20code%20doesnt%20work

Tell me please why the defence discount services code doesnt work with new phone and airtime. And ive checked, new phone not on the unvalid list. Who can fix this. thx

Resolved! S20 plus battery

hi, I've recently upgraded to an s20 plus 5g at a significantly higher cost than my previous phone (s9) and I'm very disappointed in the battery life, by mid afternoon im on approx 30%! What the he'll is going on, how can a phone that 2 gens on from ...

Leeming by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

O2 call alerts

hi, i want to turn my voicemail off and switch on my call alerts instead so I get messages whenever I've missed a call, however whenever I ring 1760 or 1710 it says its not possible as they haven't received my number. I tried to call customer service...

Aisha1 by Level 1: Joiner
  • 1021 Views
  • 6 replies
  • 0 kudos