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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2779 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4996 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15617 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7979 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7380 Views
  • 6 replies
  • 0 kudos

Caller Not Hearing Ringtone

I have an Apple Watch cellular which I have used for some time now. Since adding this to my contract I have been having issues. When people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connect...

Apple watch data plan transfer

Hi, I upgraded my apple watch from apple watch 3 to apple watch 5 and am struggling to sign it up to a data plan. When I try it keeps giving me error code 30 and tells me to ring o2 which is impossible at the moment. I think the reason I can't get a ...

Deedei by Level 1: Joiner
  • 334 Views
  • 2 replies
  • 0 kudos

Voice calls

The network went down in my area. It has now been resolved but I still cannot make voice calls. My wife is on this network too and her phone is unnafected. I have swapped my sim into her phone but it doesnt work for voice calls. She can make calls us...

StevenF by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Possible O2 Scam

Hi,I've received a suspicious SMS:"O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: From: +447385570397Can someone please confirm if this is a genuine message from O2?Thank you,Sergio

Sergio1 by Level 1: Joiner
  • 1982 Views
  • 7 replies
  • 0 kudos

No incoming text message after switching my number to O2

I recently joined O2 from Vodafone (last week). Since my number moved to O2 on 05/05/2020 I have not been receiving text message even though I'm able to send. I use Iphone 6 and have switched it off and on several times without success. I have also u...

Mekky by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Poorly Phone

Good AfternoonCan anybody help, my Samsung S7 Edged switch itself of this morning and now refuses to switch back on. I have tried both the down volume and home screen buttons &the volume up with home screen followed by power buttons. Neither worked.H...

GB40 by Level 1: Joiner
  • 354 Views
  • 2 replies
  • 0 kudos

Locked out of phone

MY phone died. Switched it back on to realise it needed charged. Plugged in charger and after a while restarted phone. Had a message telling me the device is locked and to return to owner or to put in the pin. I cannot remember setting this, however,...

Lindy05 by Level 1: Joiner
  • 292 Views
  • 2 replies
  • 0 kudos

New phone s20

phone is up and running but i cannot recieve or send text messages, phoned yesterday to reg the sim but still nothing, prob something simple but its got me flummoxed.

Annieg by Level 1: Joiner
  • 1511 Views
  • 21 replies
  • 0 kudos