Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Paid but not showing

I paid my device bill a few hours ago and the money has left my bank account but it’s still showing that I haven’t paid for some reason! Can someone help please? I can’t afford to pay it for a second time today!

Pixie by Level 1: Joiner
  • 593 Views
  • 4 replies
  • 0 kudos

Resolved! number portability time window

Hey there.when you buy a new sim and you want to transfer a number onto the new sim, how long do you have to do this?eg. I buy a new sim 1st april 2020. can I request the portability of an old number (different carrier) on that sim on the 15th of apr...

Resolved! early termination charge

Hello.I am on pay monthly and the contract ends 15th of May 2020.I swear I have read somewhere that there is a window of time before the end of the contract where I can cancel it without extra charges, like 14 days before the end date.Anyone knows an...

My o2 account problem/won’t let me login

I am trying to access my account on My o2 but every time I login with my email or my phone number it says that I don’t have any products or services with o2 when I do. When I try and login on the app it says that I should get in touch as the app is n...

Error code 04

Am losing the will with my Apple Watch, have had the run around from 02 and Apple since 10 o’clock this morning, replacement Apple Watch won’t connect to original Apple Watch data plan get error code 04 someone please help

Sara1820 by Level 1: Joiner
  • 860 Views
  • 4 replies
  • 0 kudos

Porting number from old phone hasnt worked

Hi.I upgraded my phone last week and switched from EE to O2.I sent my PAC code to O2 and notified my phone number would be ported to my new phone on the 30th.Currently my old phone has stopped receiving calls to my old phone number, but i still have ...

mms not supported by network

Hi. Have been advised via Facebook message to ask through this forum for help. For the last few weeks I have been unable to send mms messages - getting error 'mms not supported by network'. Have tried other online searches etc and tried manually addi...

GAWAGirl by Level 1: Joiner
  • 2671 Views
  • 7 replies
  • 0 kudos

Free extras

Having upgraded my O2 deal I can get a 6 month access to certain Extras. One is Cafeyn magazine subscription. However can not activate. It asks for email then password. I don't have a password for then so cannot activate it appears. Any help apprecia...

Coeus by Level 1: Joiner
  • 1735 Views
  • 10 replies
  • 0 kudos

Set up pay as you go sim

HelloI recieved a pay ad you go sim recently and I would like to set it up with a big data package, how do I do this?

Zoecp by Level 1: Joiner
  • 498 Views
  • 2 replies
  • 0 kudos