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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! AirPod Pro water damage

Hello, i have some AirPod pros that I pay for monthly, unfortunately like most products that encounter daily use, I was using them when cleaning and one fell in the bottom of the shower tray that had about an inch of water in.I panicked initially bec...

Google account password changed

Hi allCan a data transfer to a new phone done instore cause a google account password change?Just happened to me when buying a new phone for my wife. Her phone and mine are linked to the same google account. I cannot think of any reason other than sk...

Priesy by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Sim swap / wifi calling not working

Hi - I requested a SIM swap last night and got the security text and next text setting things up but I'm still waiting for the swap to come through. In the meantime I've been trying to enable wifi calling but it says I need to visit the O2 website to...

kmt by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New to O2 - no service

Hi.How long does it take for a sim swap? I've just moved to O2, registered my existing number/PAC code in advance, received my new Sim card and started with the O2 temporary number. After 1 day it has stopped working and I expected the ported old num...

Chrisww by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 webpage6

Samsung s20 fe. Any idea why my Internet browser always takes me to the o2 website

Resolved! Wifi calling

I purchased a new iphone 12 mini and yesterday had a sim swop to get the phone up and running. One of the main reasons for upgrading my phone was that my signal is very poor in my flat and I thought that Wifi calling could be the answer. However, I h...

LittlePat by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wi-Fi call problems, not getting text messages that not from iphone

I live in the country side with poor mobile reception (though O2 has the best around here) so I rely on Wi-Fi call as I now have super fast broadband. However I never receive the text messages through my Wi-Fi from users that don’t have an Apple iPho...

Eva2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 has lost my number that i tried to port over from ee

Can anyone help On Monday 17th January O2 was supposed to port my number over, this did not happen correctly. I have been calling the call center almost every day to try resolve this issue to no avail this number is very important to me as its my wor...

Steve5832 by Level 1: Joiner
  • 1 replies
  • 0 kudos