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Forum Posts

Resolved! When is a change in the address reflected on the bill?

Hi, It has been more than 24h since I changed my bill address, yet my latest issued bill (which was issued before the change of address) still shows the old address. Can I assume that the new address will be shown in the next bill, or is there anythi...

faber by Level 1: Joiner
  • 827 Views
  • 3 replies
  • 0 kudos

Resolved! Same email for two different contracts with o2

I have monthly sim contract with o2 using my email but my wife has also got a new phone and pay monthly contract with my email also. How can my wife register on my account with our shared email?

ChrisK1 by Level 1: Joiner
  • 573 Views
  • 1 replies
  • 0 kudos

Resolved! How long are SMS stored when phone is switched off?

My understanding is that SMS will expire if not delivered within a certain time frame. Can you tell me what that time frame is please? Search gave a thread from 2013 which may not be up to date now.I am planning to leave my phone switched off for a l...

HelenC by Level 1: Joiner
  • 1361 Views
  • 1 replies
  • 0 kudos

Resolved! Incoming Calls

Hi, Not sure if I have chosen the correct "board" however, I have an issue with incoming calls. My phone is next to me, has a full signal, doesn't ring but then sends a text to say I have a missed call. This started about a week ago and keeps happeni...

Clare12 by Level 1: Joiner
  • 789 Views
  • 3 replies
  • 0 kudos

Resolved! sim card not registering in huawei mobile wifi

Please can someone help. Received my Huawei E5576-322 today put in my sim card and downloaded the app and nothing happened. Says my registration has failed. No idea why! Nightmare - no wifi at all

EJG7365 by Level 1: Joiner
  • 1579 Views
  • 1 replies
  • 0 kudos

No Signal For Past Few Days

I’m currently abroad and haven’t had any phone signal for the last 3 days. I’ve turned my phone off and on multiple times and sometimes it brings back signal, however, I then lose it within an hour again. Are any of the gurus able to help as I’m curr...

Resolved! Sony Xperia 10 III.

good afternoon my wife has seen the Sony Xperia 10 III sim free on the sony websight in blue and what i wonted to know is if she gets it directly from sony and puts hur 02 sim card into it would it support 4g and wifi calling or would it have to be p...

S21 Ultra is rattling and flickering.

I purchased a Samsung S21 Ultra last week in o2 Salisbury, and yesterday it started rattling in the camera area (absolutely no rattle beforehand, even in the shop during purchase). Apparently it's something to do with one of the cameras and goes away...

Anno78 by Level 3: Thinker
  • 1488 Views
  • 4 replies
  • 0 kudos

Resolved! Can’t find Disney plus redeem code

I have recently upgraded and am aware that 6months free Disney plus was included in the upgrade however I can’t seem to find a redeem code to sign up. How can I access Disney plus?

Adam33 by Level 1: Joiner
  • 540 Views
  • 1 replies
  • 0 kudos

Resolved! Data won’t load on anything under full 3g

I left 3 mobile a few months ago as I thought O2 would be better for signal? How wrong was I !I have a iPhone pro 12 max and my with has an iPhone 10 supplied by O2 and no matter where we are in the uk (we have been) data won’t load on anything under...

NoIdea by Level 1: Joiner
  • 1950 Views
  • 3 replies
  • 0 kudos