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Forum Posts

Resolved! Iphone 12 pro won't connect to network

Hi all, set my phone up earlier this afternoonI've checked status of o2 network and all is fine. My phone just does not connect to the O2 network at all today and hasn't since I started it up... any ideas? I've checked the sim, I've switched off and ...

Tommo85 by Level 1: Joiner
  • 2202 Views
  • 3 replies
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Resolved! Remote temporary lock

Wanting to take daughters phone off her as a punishment but won’t hand it over. Can I temporarily lock her phone from mines?

Callum74 by Level 1: Joiner
  • 1012 Views
  • 1 replies
  • 0 kudos

Resolved! No mobile reception in Ealing (London) area

For at least three weeks I've had only mobile reception during most nights and if very lucky some minutes during the day. I've missed one very important phone call because of that and the longer it goes on the less people believe me that it is becaus...

Dani7 by Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos

Glasgow Network Problems

Hi, I'm a pay monthly customer using a Galaxy S10+. Over the last few months I've noticed more and more issues when I try to connect to the internet using my data. My connection is incredibily slow and often times out. In these times of covid track a...

Gordon581 by Level 1: Joiner
  • 604 Views
  • 3 replies
  • 0 kudos

iPhone 12 pro sim

Hi, Can anyone help me with what sim do I need for iPhone 12 pro and how to get one? I understand from the apple website that iPhone 12 Pro and iPhone 12 Pro Max are not compatible with existing micro‑SIM cards.

Rowanlaw by Level 1: Joiner
  • 1269 Views
  • 2 replies
  • 0 kudos

VPN fails to connect

Hi I have sophos ssl on my laptop and use it to vpn into the office. When the wifi was down I've tried using my phone's data but it fails to connect. Is there a setting somewhere that needs to change

Resolved! O2_Alert text messages

Today, 16 October '20 @ 17:07hrs, I received 2: O2_Alert text messages stating: "You've been sent a media message from +447795123057. View it at www.o2.co.uk/m/by typing in your mobile number and pin: d913xx"Can the O2 Gurus please clarify if these a...

Teressa by Level 1: Joiner
  • 1219 Views
  • 1 replies
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Resolved! Are there no gurus any more?

I haven't been on the web page for a long time and was thinking about an upgrade, but I wouldn't do anything without talking to a guru first...and I can't find them. Are they still around? I don't feel I can just buy something without talking to some...

Su1234 by Level 1: Joiner
  • 1179 Views
  • 3 replies
  • 0 kudos