Get tech support for your O2 issues

Resolved! Broken phone is insured & needs replacing but I can't call to organise!

Hi there! My phone screen is broken and I now need to replace it. I went into a store today and they told me that I should contact you online about this and you will be able to order a replacement... can you please let me know what I need to do to ma...

Resolved! Phones we cancelled are out for delivery anyway - what to do?!

My husband and I ordered iPhone 13s on 17 September but changed our minds the next day and called through to o2 who said our orders were logged for delivery but put me through to Returns and said everything was fine with cancelling them. I've now swi...

Resolved! New sim for new iPhone 13

Hi there, I have just received my new iPhone 13 and I am due to keep my same number. However I have received a 5G SIM card, so do I need to use that sim to be able to have 5G network coverage? If so, how do I keep my same number? Katherine

Resolved! Claiming free starter pack

Hi I am trying to claim free starter pack but I says I need a invoice but don't remember seeing one

Resolved! Poor coverage after moving to O2 from Tesco

I switched from Tesco Mobile to O2 in July looking for a better deal. I went with O2 as I know Tesco use their network and coverage had always been good with them. Since switching signal has been poor for calls and 4G. I don't know if coincidence or ...

Resolved! Wanting to cancel a new order

Hii have placed an order this morning g for a new phone and contract. However, I have now received an email saying the phone is out of stock and they ha e no idea when it will be back in. I need a phone ASAP so would like to cancel my order and look ...

Resolved! Pick up of phone

My device has been successfully delivered to the local 02 shop , when will this be available to be collected ?

Phone dropping signal and mobile data constantly

Have had awful problems with my O2 phone. Latest is my phone is dropping signal and mobile data completely and recurrently. Causing a real problem

Resolved! Network problems France

I am not getting 4G in Paris, normally Bouygues is fine but since arriving it say 3G but won’t work at all ..

Resolved! No data roaming in France

Hello. I am in France and while voice calling works I am getting not data on the mobile network. I have compared settings to friends’ ones and there is no obvious difference. I have the international pack in my account. I tried changing the APN from ...

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