Solved: activating a replacement sim when abroad

SunnyMountains · ‎07-12-2022

Hi,

My phone was stollen when abroad. I locked the SIM and ordered a replacement. I received an email informing me to activate it by sending a text to a UK O2 operator, but I am not in the country and so not directly connected to the UK O2 network. So the question is if someone activates it in UK and sends it to me could I put the SIM in my new device and use it? That is, if you put your SIM card that had been previously activated into a new phone would it work straight away or do you need to activate it again?

MI5 · ‎07-12-2022

@SunnyMountains

That's the only way it could be done but make sure the sum is sent to you by courier and tracked so it doesn't go missing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2022

@SunnyMountains

That's the only way it could be done but make sure the sum is sent to you by courier and tracked so it doesn't go missing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-12-2022

* sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SunnyMountains · ‎07-12-2022

Thanks! So I go ahead and have it activated in UK and sent to me abroad.

MI5 · ‎07-12-2022

Yep

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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