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Lost phone trying to activate replacement sim in another phone

Helen30
Level 1: Joiner
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Hi

My son is on holiday and has lost his phone. He has blocked the phone and sim and ordered a replacement sim. We can’t activate the sim by text message as it won’t send from the new sim or by logging in to my o2 due to the verification code being sent to his old number. Could anybody advise please? 

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MI5
Level 94: Supreme
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Registered:

@Helen30 

Contact O2 to lift the account and sim bar.

Guide: How to find help & contact O2 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147737 Posts
  • 639 Topics
  • 28354 Solutions
Registered:

@Helen30 

Contact O2 to lift the account and sim bar.

Guide: How to find help & contact O2 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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