Solved: Lost phone trying to activate replacement sim in a...

Helen30 · ‎05-06-2024

Hi

My son is on holiday and has lost his phone. He has blocked the phone and sim and ordered a replacement sim. We can’t activate the sim by text message as it won’t send from the new sim or by logging in to my o2 due to the verification code being sent to his old number. Could anybody advise please?

MI5 · ‎05-06-2024

@Helen30

Contact O2 to lift the account and sim bar.

Guide: How to find help & contact O2

Guide: O2 BARs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2024

@Helen30

Contact O2 to lift the account and sim bar.

Guide: How to find help & contact O2

Guide: O2 BARs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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