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No 4g just hplus

Lou7000
Level 1: Joiner
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hi, my son has a Samsung galaxy and he has not been getting 4G for quite some time ever since we changed his phone and Sim card on the insurance policy. In fact all he gets is H plus I have phoned three times and have been promised an engineer would call which they never have and I am at my wits end about what to do about it. Can anybody help?

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Enlli
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O2 rarely phone.

Are other people getting O2 4G in the same location?

Is the network type set to 4G (LTE) on his phone?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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Lou7000
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Thank you for the suggestions. Unfortunately he has this problem in multiple locations so we know it isn’t a mast issue and he has got it thank you for the suggestions. Unfortunately he has this problem in multiple locations so we know it isn’t a mast issue and he has got it set. LTEset

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