No 4g just hplus

[Lou7000]

hi, my son has a Samsung galaxy and he has not been getting 4G for quite some time ever since we changed his phone and Sim card on the insurance policy. In fact all he gets is H plus I have phoned three times and have been promised an engineer would call which they never have and I am at my wits end about what to do about it. Can anybody help?

[Enlli]

O2 rarely phone.

Are other people getting O2 4G in the same location?

Is the network type set to 4G (LTE) on his phone?

[Oxonian]

@Lou7000 

These might help :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

[Lou7000]

Thank you for the suggestions. Unfortunately he has this problem in multiple locations so we know it isn’t a mast issue and he has got it thank you for the suggestions. Unfortunately he has this problem in multiple locations so we know it isn’t a mast issue and he has got it set. LTEset