Your O2 redemption was successful

[MariamV]

Hi there, 

As my airtime reward request, received on 2nd June says : Your redemption was successful - This will reflect on your next generated O2 phone bill.

However, my next bill for the current month has been issued with the same rate/tariff and checking my online bill, it does not reflect the redemption under extra charges i.e. things you've bought - I appreciate it to clarify this at your earliest convenience.

Mariam

Thank you

[MI5]

@MariamV 

Why has my redemption failed?

O2 - If you're on an O2 business account, please drop us an email at support@airtimerewards.com as we cannot credit these accounts at this time. If you have a personal O2 account, we think the case may be that you have a credit block on your account. If you could kindly call up O2, and ask them to remove the Direct to Bill Credit and Refund bar, this will fix the issue.

Redemptions Support | Redefining Rewards (airtimerewards.co.uk)

[Enlli]

It was received on the 2nd. When was your last bill generated?

Depending on which billing system you are on (and you won't know) it may well appear as a credit on your next bill.

If you wish

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

As this is a customer to customer forum we have no access to accounts